Software Engineer III
About The Position
The Delivery Engineer is an early-career technical role for engineers and other builders seeking broad expertise across technology, customer delivery, and product. Aligned to a state or customer rather than a single product, the role develops an end-to-end understanding of how Pearson's platforms, integrations, data flows, and operational processes work together to meet customer requirements and contractual commitments. This hands-on position involves demonstrating solutions, investigating technical issues, validating integrations, supporting implementations and production events, and collaborating across teams to resolve problems. The role provides broad exposure to customers, products, and technology organizations and is designed to develop future leaders across Technology Readiness, Technical Product Management, Product Management, Delivery, Implementation, Support, Solution Engineering, and Technology.
Requirements
- 1 to 3 years of experience in software engineering, systems engineering, technical support, quality engineering, or another hands-on technology discipline, or equivalent experience building, testing, integrating, or operating software systems.
- Practical experience with software applications, APIs, integrations, data flows, cloud-based systems, or related enterprise technologies.
- Experience troubleshooting technical issues using structured problem-solving and technical evidence.
- Ability to read technical documentation and create or interpret system diagrams, integration flows, and data flows.
- Strong written and verbal communication skills, including the ability to explain technical concepts to technical and nontechnical audiences.
- Technical curiosity, problem-solving skills, and interest in understanding how complex systems work together.
- Ability to collaborate across technical, product, implementation, and operational teams.
- Interest in working directly with customers and developing confidence in customer-facing technical discussions and demonstrations.
Nice To Haves
- Experience with APIs, cloud platforms, identity and access management, logging and monitoring tools, or distributed applications.
- Experience supporting customer implementations, integration testing, production systems, incident response, or technical escalations.
- Experience in enterprise technology, education technology, government, or large-scale assessment.
- Exposure to RFPs, proposals, product management, solution engineering, implementation, or delivery functions.
Responsibilities
- Develop deep knowledge of assigned state or customer programs, including requirements, contractual commitments, technical solutions, integrations, configurations, and operational processes.
- Build and maintain an end-to-end understanding of customer solutions across test administration, test delivery, scoring, reporting, data exchange, identity, infrastructure, and external integrations.
- Translate customer, RFP, and contractual requirements into technical requirements, solution approaches, validation criteria, and delivery considerations.
- Create and maintain system diagrams, integration flows, data flows, and other technical documentation explaining how customer solutions work.
- Develop product and solution knowledge to explain and demonstrate Pearson's technology capabilities to customers and internal stakeholders.
- Participate in customer technical discussions, demonstrations, integration reviews, solution workshops, and RFP or proposal activities.
- Provide hands-on technical support during implementation, integration testing, readiness activities, administration windows, production events, and customer escalations.
- Investigate technical issues across systems by analyzing configurations, APIs, integrations, data flows, logs, and system behavior.
- Collaborate with Engineering, Product, Quality Engineering, Implementation, Operations, Support, Security, and Infrastructure to resolve technical issues and delivery risks.
- Support end-to-end validation to ensure systems, integrations, and operational processes meet customer requirements and commitments.
- Identify technical gaps, dependencies, risks, and product limitations and help ensure they are understood and addressed by appropriate teams.
- Apply lessons from implementations, incidents, and customer feedback to improve products, documentation, processes, and future customer solutions.
Benefits
- Eligible to participate in an annual incentive program.
- Benefits are referenced at the linked Pearson benefits website.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
