Software Engineer III

Bank of America•Plano, TX

19h•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! This job is responsible for developing and delivering complex requirements to accomplish business goals. Key responsibilities of the job include ensuring that software is developed to meet functional, non-functional and compliance requirements, and solutions are well designed with maintainability/ease of integration and testing built-in from the outset. Job expectations include a strong knowledge of development and testing practices common to the industry and design and architectural patterns.

Requirements

7+ years of IT experience, including over 21 years in contact center technologies and 5+ years with Genesys Cloud CX.
Strong expertise in Genesys Cloud CX architecture, IVR design, routing, and AI based automation.
Proven track record delivering large scale contact center upgrades, migrations, and cloud transformations.
Solid cloud and integration background, supported by AWS certifications.
Experienced technical leader with a history of managing onsite and offshore teams.
Application Development
Automation
Influence
Solution Design
Technical Strategy Development
Architecture
Business Acumen
DevOps Practices
Result Orientation
Solution Delivery Process
Analytical Thinking
Collaboration
Data Management
Risk Management
Test Engineering

Responsibilities

Codes solutions and unit test to deliver a requirement/story per the defined acceptance criteria and compliance requirements
Designs, develops, and modifies architecture components, application interfaces, and solution enablers while ensuring principal architecture integrity is maintained
Mentors other software engineers and coach team on Continuous Integration and Continuous Development (CI-CD) practices and automating tool stack
Executes story refinement, definition of requirements, and estimating work necessary to realize a story through the delivery lifecycle
Performs spike/proof of concept as necessary to mitigate risk or implement new ideas
Automates manual release activities
Designs, develops, and maintains automated test suites (integration, regression, performance)