Software Engineer III/Senior, Admin

ngrok Inc.•San Francisco, CA

1d•Hybrid

About The Position

ngrok is seeking a Software Engineer III/Senior for their Admin Team. This team builds the systems that manage identity, access control, and configuration at scale, including users, certificates, service accounts, and policies. The role involves building control plane services and APIs, developing IAM/RBAC systems, creating global configuration systems, improving observability, and ensuring systems are stable, understandable, usable, scalable, reliable, and secure. The position requires balancing customer needs for control and flexibility with the need for safety and guardrails.

Requirements

Built backend systems that needed to be correct and hard to misuse
Comfortable in Go, Rust, Java, or C/C++
Understand APIs, distributed systems, and why auth is never “just add auth”
Take ownership, especially when things get weird

Nice To Haves

Admin platforms, IAM, or enterprise SaaS
Certificates, identity systems, or observability
Systems where flexibility vs. safety is a constant fight

Responsibilities

Build the control plane: Design and operate the services and APIs behind admin workflows.
Own identity and access: Develop and evolve IAM/RBAC systems across users, certificates, and service accounts.
Make configuration scale: Build global configuration systems for domains, policies, and traffic behavior.
Make debugging possible: Improve observability across admin workflows.
Ship systems people rely on: Work with product and platform teams to deliver stable, understandable, and usable features.
Keep things from breaking (or worse): Ensure admin systems stay scalable, reliable, and hard to misuse.

Benefits

Full premiums covered on base healthcare, dental, and vision for you. Half covered for your dependents.
Mental health and well-being support included.
401(k) with 100% match up to 3% of your salary and 50% match up to another 2%.
Open, flexible vacation policy.
Up to 16 weeks parental leave if you give birth, up to 8 weeks for new parents (birth, adoption, fostering).
Annual professional development budget for books, courses, conferences, or whatever helps you level up.
Annual home office/desk stipend.
Co-working space stipend if you want to get out of your house but aren't near our SF office.
Lunch provided 2x+ per week for employees onsite at our San Francisco office.
Company offsites twice a year.
Bi-annual reviews for feedback and compensation.