Software Engineer II--UiPath Platform

Truist•Charlotte, NC

1d•Onsite

About The Position

Perform UiPath RPA platform installations, configuration, and level 2 incident support for Truist’s Intelligent Automation program. Rapidly triage and resolve any escalated platform problems. Perform remediation tasks to address platform compliance issues. Consult and partner with Intelligent Automation developers to add or improve platform capabilities as needed. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Perform on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support for Truist’s Intelligent Automation program. Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems. This often involves problem isolation skills to determine root cause and solution. Variables can include robot VDI configuration anomalies, robot VDI browser version nuances, Windows IIS server issues, Active Directory/Entra permissions, network & firewall configuration challenges, O365 feature incompatibilities, and more. Build and maintain innovative automation solutions for monitoring, metrics, program enablement, and insights. Incorporate security controls and monitoring in support of company standards. Lead moderately complex projects and participate in larger, more complex initiatives. In an Agile environment: Responsible for performing automation platform maintenance and improvement tasks. Leverage continuous engineering practices to deliver business value. Actively participate in expressing and refining user stories. Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support. Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.

Requirements

Bachelor’s Degree and four to seven years of experience or equivalent education and software engineering training or experience
In-depth knowledge in information systems and ability to identify, apply, and implement IT best practices
Understanding of key business processes and competitive strategies related to the IT function
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information

Nice To Haves

Hands-on configuration, administration, and use of the UiPath RPA platform including but not limited to SaaS Cloud admin, Orchestrator, Studio, Agent Builder, Maestro, Test Manager, Insights, Process Mining, attended/unattended robot service
Hands-on configuration, administration, and troubleshooting Windows Servers, IIS, SQL, Active Directory
Hands-on RPA development techniques & requirements (business process automation)
Hands-on configuration, administration, and use of VDIs via Nutanix, VSphere, or similar
Proficiency with SQL database design and development (queries, stored procedures, data models)
Ability to plan and manage projects and solve complex problems by applying best practices
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information
Systems thinker, growth mindset, customer-focused, innovative, curious, creative
Understanding of banking business processes and competitive strategies related to the IT function
Hands-on experience with SCM tools like Azure DevOps, TFS, Git, and Gitlab
Experience with data structures, algorithms, software design, analysis & debugging
Experience with Open-Source tools and frameworks
Experience with cloud technologies like O365, Azure, and AWS
Understanding of SOA and/or Open API methodologies and service architectures
Banking or financial services experience

Responsibilities

Perform on-prem and SaaS cloud UiPath RPA platform installations, configuration, and level 3 incident support for Truist’s Intelligent Automation program.
Lead and participate in rapid triage and resolution of escalated UiPath RPA platform and automated process problems.
Build and maintain innovative automation solutions for monitoring, metrics, program enablement, and insights.
Incorporate security controls and monitoring in support of company standards.
Lead moderately complex projects and participate in larger, more complex initiatives.
Responsible for performing automation platform maintenance and improvement tasks.
Leverage continuous engineering practices to deliver business value.
Actively participate in expressing and refining user stories.
Provide automated monitoring capabilities, warranty support, and knowledge transfer to production support.
Implement user stories and tasks in accordance with the acceptance criteria established by the Product Owner.