Software Engineer II - Observability Engineer

JPMorgan Chase & Co.•Charlotte, NC

About The Position

The Software Engineer II - Observability Engineer partners with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems, restore service, and prevent recurrence. The role uses service level indicators and service level objectives to identify risk proactively, prioritize reliability improvements, and reduce customer impact. It advances observability practices through improved telemetry, dashboards, and alerting, and supports operational excellence with runbooks, automation, and continuous improvement actions that reduce toil and production risk. The role uses enterprise-authorized AI coding assistance and software development lifecycle tools to improve code quality, delivery speed, productivity, and automation value. AI-assisted outputs must be validated through peer review, automated testing, and secure coding standards; the engineer also contributes learnings and reusable patterns to improve team effectiveness. The position supports 24/7 system reliability and business continuity through rotational shifts and weekend work. It requires adherence to business, functional, and regulatory norms; integrity in client and vendor engagements; and the ability to operate in highly secure, air-gapped, and hardened environments, including co-located client or vendor premises. JPMorganChase is a financial services firm serving consumers, businesses, and institutional and government clients. Its Commercial & Investment Bank operates globally across banking, markets, securities services, and payments.

Requirements

Ability to troubleshoot complex, multi-system problems with engineers, technical experts, and stakeholders.
Ability to define and use service level indicators and service level objectives.
Ability to improve observability through telemetry, dashboards, and alerting.
Ability to support operational excellence using runbooks, automation, and continuous improvement.
Ability to validate AI-assisted work through peer review, automated testing, and secure coding standards.
Ability to use software development lifecycle tools and enterprise-authorized AI-assisted development and automation capabilities.
Preparedness to work rotational shifts and weekends supporting 24/7 systems.
Ability to follow business, functional, and regulatory requirements.
Integrity in client and vendor interactions.
Ability to work in highly secure, air-gapped, and hardened environments.

Responsibilities

Partner with engineers, technical experts, and key stakeholders to troubleshoot and resolve complex, multi-system problems, restore service, and prevent recurrence.
Define and use service level indicators and service level objectives to identify risk proactively, prioritize reliability improvements, and reduce customer impact.
Improve telemetry, dashboards, and alerting to shorten time-to-detect and time-to-recover.
Improve operational excellence through runbooks, automation, and continuous improvement actions that reduce toil and production risk.
Use enterprise-authorized AI coding-assist tools to improve code quality, delivery speed, and productivity on complex deliverables, validating outputs through peer review, automated testing, and secure coding standards.
Apply software development lifecycle toolchain capabilities, including enterprise-authorized AI-assisted development and automation tools, to improve the value realized by automation.
Contribute learnings and reusable patterns to improve broader team effectiveness.
Work rotational shifts and weekends to support 24/7 system reliability and business continuity.
Follow applicable business, functional, and regulatory norms.
Conduct client and vendor engagements with integrity.
Operate in highly secure, air-gapped, and hardened environments, including co-located client or vendor premises.

Benefits

Competitive total rewards package, including base salary determined by role, experience, skill set, and location.
Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
Comprehensive health care coverage.
On-site health and wellness centers.
Retirement savings plan.
Backup childcare.
Tuition reimbursement.
Mental health support.
Financial coaching.

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