Software Engineer II

The Walt Disney Company • Glendale, CA

21d • Remote

About The Position

Disney Entertainment and ESPN Product & Technology is a global organization focused on building and advancing the technological backbone for Disney’s media business. The Content Platforms team's mission is to "reimagine the technical ecosystem that empowers The Walt Disney Company to harness its unparalleled storytelling and distribute it around the world." This team is responsible for the development and advancement of technical and operational functions driving worldwide distribution and monetization of Disney’s content, including the media supply chain, storage, distribution operations, media localization, and transmission. The team values collaboration, innovation, and a passion for media and entertainment.

The Software Engineer II role is part of the Production Support Engineering team, focusing on ensuring high quality for systems within the Content Platforms & Operations portfolio. This role involves working with both legacy and modern applications to support customers across DEEP&T and The Walt Disney Studios, covering the ordering, creation, safeguarding, and delivery of film, television, and music assets globally. The primary functions include developing support, monitoring, and deployment tools, resolving high-level support issues, addressing defects, and maximizing system uptime. The engineer will collaborate with various teams including product, information security, QA, software engineering, systems, network, and database teams. The role requires the ability to work with incomplete information, communicate with diverse user levels, navigate complex processes, and adapt to unfamiliar technologies. The ideal candidate is self-motivated, detail-oriented, a strong communicator, a team player, a creative problem solver, and eager to learn.

Requirements

• Minimum 3 years of experience in a production support software engineering role
• Expert in supporting and debugging applications in JavaScript (NodeJS, React), Java, SQL and MongoDB
• Knowledge of a scripting language (Perl, Python or Ruby)
• Strong understanding of information security principles
• Strong analytical problem-solving skills, organizational skills and attention to detail
• Basic understanding of networking principles
• Basic understanding of fast file-moving technologies/protocols (Aspera products)
• Basic understanding of on-premise storage/mapping
• Basic understanding of cloud-based storage solutions (AWS S3)
• Strong understanding of JavaScript, Java, .Net, SQL, MongoDB, APIs and messaging services
• Proactive work style with the ability to work autonomously
• Strong verbal and written communication skills with the ability to create documentation and communicate with a diverse global user community
• Effective collaborator and strong ability to work cooperatively with team members across multiple disciplines in a fast-paced environment
• Bachelor’s degree in Computer Science, Information Systems, Information Technology or comparable field of study, and/or equivalent work experience

Nice To Haves

• Experience with working on applications in Linux-, Windows- and Cloud-based platforms
• Solid understanding of various deployment tools and CI/CD principles (Jenkins)
• Expert domain knowledge of asset management and accelerated transport systems
• Able to comfortably multitask and context switch frequently
• Able to make important decisions when given incomplete and conflicting information
• Highly self-directed, being able to both manage and (re)prioritize the multiple, concurrent, and competing challenges, issues, ambiguities, and contradictions that sometimes occur during the creation of software solutions in a rapidly changing environment
• Good interpersonal and relationship building skills

Responsibilities

• Serve as initial contact for end users reporting issues or requesting assistance for supported systems and applications
• Triage, assign, prioritize and resolve user-reported incidents and requests using a ticketing system
• Collaborate with cross-functional teams and customers and partners across the organization to resolve issues
• Develop, expand and administer system monitoring and production support tools
• Troubleshoot and resolve production support issues and defects
• Troubleshoot and resolve system outages and assist with root cause analysis
• Adhere to coding guidelines and best practices set forth by engineering, product, and information security teams
• Design, implement, and unit test backlog items for legacy applications
• Partner with various teams to identify ways to maximize system up-time and make system optimizations
• Write technical documentation

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package
• the full range of medical, financial, and/or other benefits, dependent on the level and position offered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level