Software Engineer II, AI Insights

The Walt Disney Company • New York, NY

3d • Onsite

About The Position

Disney Entertainment and ESPN Product & Technology is seeking a Software Engineer II, AI Insights to design and build intelligent, AI-driven systems that enhance the reliability and compliance posture of Disney's large-scale streaming infrastructure. This role involves developing agentic systems, machine learning models, and real-time automation to transform telemetry, logs, and infrastructure signals into automated detection, root cause analysis, and proactive policy enforcement. The engineer will contribute to autonomous agents capable of reasoning over complex system behavior, identifying issues in real time, and driving faster detection and resolution across Disney+, Hulu, and ESPN. Additionally, the role will contribute to systems providing infrastructure visibility, enforcing compliance, correlating services to incidents, and quantifying the impact of AI-driven observability tools. The engineer will partner closely with other teams to embed intelligence into operational workflows, improving system resilience and compliance at scale. This is an AI-native SRE engineering environment where the engineer will deliver high-quality features end-to-end, contribute to system design and architecture reviews, and own components of production systems.

Requirements

• 3+ years of applicable experience in backend development, including building AI-powered or data driven applications and scalable APIs (e.g. FastAPI, Flask)
• Knowledge of AWS services and cloud architecture to inform what infrastructure characteristics should be measured and evaluated for reliability and compliance
• Practical experience in AI/ML engineering, with knowledge in at least one of the following areas: Agentic Workflows: Orchestrating foundation models (GPT-4, Claude) using frameworks like LangChain or LangGraph. Traditional ML: Developing, training, or fine-tuning models using frameworks like PyTorch or TensorFlow.
• Proficiency with AI-assisted development tools (e.g., Cursor, Claude Code) to accelerate engineering velocity.
• Experience with modern development practices, including version control (GitHub), containerization (Docker), and cloud-native deployments (AWS/EKS).
• Strong understanding of API design, microservices architecture, and standard SDLC workflows.
• Strong analytical and technical skills to troubleshoot issues, perform rapid iteration and quickly come-up with the possible solutions
• Strong collaboration and communication skills, with the ability to work cross-functionally and clearly explain complex technical concepts

Nice To Haves

• Experience with observability platforms (e.g., Datadog, Grafana, Conviva) and handling high-volume telemetry data.
• Familiarity with large-scale data platforms and distributed data processing tools (e.g., PySpark, Pandas, Databricks, Snowflake).
• Knowledge of prompt design, model evaluation, and fine-tuning foundation models (GPT-4, Claude).
• Experience implementing production-grade systems at scale within a fast-paced, distributed environment.

Responsibilities

• Design and operate intelligent, production-grade systems that leverage real-time signals and AI-driven detection to improve the health of streaming platforms, critical services, and customer experience
• Build and scale AI-driven capabilities including agentic AI systems powered by modern foundation models (e.g. Claude Opus/Sonnet, GPT-4) enabling automated reasoning and decisioning, as well as predictive modeling and anomaly detection for real-time system health and reliability
• Develop end-to-end data and decisioning pipelines that transform telemetry, logs, and user signals into actionable insights, automated detection, and root cause analysis
• Create and deploy scalable APIs and services that deliver predictive signals, explainability, and insights to engineering teams, operational tools, and product stakeholders
• Contribute to infrastructure visibility and compliance enforcement systems that aggregate resource data across Disney products, enable ownership-scoped querying, and prevent non-compliant deployments
• Partner cross-functionally to embed intelligence into workflows (incident response, release validation, customer insights), improving speed and reducing operational overhead
• Drive innovation in observability, reliability, and developer productivity through applied AI and new approaches

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level