Software Engineer I - AssureHire (Go)

Mitratech

2d•$65,000 - $75,000•Remote

About The Position

AssureHire, Mitratech's employment screening platform, is looking for a Software Engineer I to join our engineering team in a support-engineering-focused role. You'll sit at the intersection of customer-facing problem solving and hands-on development: triaging and resolving technical escalations, communicating clearly with stakeholders, and shipping code fixes for issues you can resolve end-to-end. This is a great fit for an early-career engineer who wants real production experience across two modern backend stacks, Ruby on Rails and Go, while building strong debugging, communication, and AI-augmented development skills.

Requirements

0–2 years of professional software development experience (internships, co-ops, and substantial personal/academic projects count).
Working proficiency in Go — Python is a plus
Familiarity with relational databases and the ability to read and write SQL (PostgreSQL preferred).
Strong debugging instincts: you enjoy digging into logs, reproducing issues, and tracing problems across systems.
Clear written and verbal communication — you can explain a technical issue to a non-technical stakeholder and keep people informed without being asked.
Comfort using AI tools as part of your workflow, paired with the judgment to critically review AI-generated analysis and code before relying on it. Ie . Claude.
Ownership mindset: you follow tickets through to resolution rather than handing them off.
Unix shell scripting.

Responsibilities

Own the resolution of technical escalation tickets: investigate, reproduce, and diagnose issues reported by customers and internal teams.
Communicate with stakeholders (support, product, customer success, and occasionally customers) to gather context, set expectations, and report on resolution status.
Identify tickets that can be resolved as self-service engineering work, then write the code, open the pull request, and see the fix through review and deployment.
Use AI-assisted tooling to accelerate triage — determining whether an issue is a product bug, a configuration problem, or expected behavior — and to draft and review candidate code solutions, applying your own judgment before anything ships.
Contribute to root-cause analysis and help reduce recurring escalations by improving code, documentation, and runbooks.
Follow secure development practices: least-privilege access, secrets management, and careful handling of sensitive candidate and customer data.