Software Engineer, Forward Deployed

Folio

1d•Remote

About The Position

Come build the rails of B2B commerce in hospitality, starting with hotels and fintech integrations. This role thrives at the intersection of engineering and customer + product success, translating ambiguous business needs into elegant technical solutions that drive real value. You will be energized by working directly with customers to understand their challenges and architect solutions that transform how they operate. You will love owning the full customer journey - from initial discovery through production deployment and continuous iteration. This role is for someone who has worked on early-stage teams, perhaps even as a founder, and excels at wearing multiple hats while maintaining focus on impact. You are an expert at navigating ambiguity and making smart tradeoffs between customer needs, technical constraints, and business objectives. You find satisfaction in building solutions that may not always be glamorous but deliver tangible, measurable value to the businesses that depend on them.

Requirements

5+ years of hands-on experience shipping production systems, with a track record of driving customer outcomes from concept to deployment.
Comfortable owning the customer journey from initial pre-sales discovery through production implementation and ongoing optimization.
Strong technical problem-solving skills, especially in fast-changing, ambiguous environments where requirements evolve.
Full-stack generalist equally adept with client-side and server-side technologies (Ruby on Rails / Hotwire / Typescript / React / Node.js / Postgres).
Experience with system integrations, APIs, and building reliable data pipelines between enterprise systems.
Excellent technical communication skills - translating complex technical concepts for non-technical stakeholders and gathering clear requirements from vague business objectives.
Experience building software for industries with complex operational workflows, ideally in hospitality, payments, or marketplace environments.
Understanding that this is an engineering role with hands-on coding that also encompasses aspects of product management, technical customer success, and solution architecture.

Nice To Haves

Worked on early-stage teams, perhaps even as a founder.
Experience in hospitality, payments, or marketplace environments.

Responsibilities

Drive end-to-end implementations and solutions: Partner directly with our hotel partners and suppliers to architect, build, and deploy integrations with their existing ERP systems, property management systems, and operational tools.
Own the customer technical journey: Lead technical discovery sessions, design custom solutions, and ensure successful production deployments that meet specific business requirements. You’ll understand user pain points, scope product specs, and design and build software.
Build scalable integration frameworks: Create reusable patterns and self-serve tools that accelerate future implementations while maintaining flexibility for customer-specific needs.
Enable rapid onboarding: Contribute to our hotel onboarding initiative by identifying patterns across implementations and building features that reduce time-to-value for new partners.
Shape the product roadmap: Surface unmet needs from your direct customer work, prototype solutions, and collaborate with product and engineering to build features that benefit all customers.
Develop strategic partnerships with our sales and go-to-market-teams: Work closely with key technology partners to ensure deep, reliable integrations that can become distribution channels for Folio.