Software Engineer, Enterprise Expansion

Retool•San Francisco, CA

9h•Hybrid

About The Position

On the Enterprise Expansion team, you’ll build and own systems and solutions that enable customers to organize, manage, and secure Retool at scale. Our team owns the full customer journey, from administrator setup and onboarding, to how teams discover and manage their work, to scaling spaces and instances for thousands of employees across the organization. Your work will span the entire technical stack, from full-stack web development to data pipelines and product infrastructure. You'll focus on the problems that matter most to customers: What slows them down? What keeps their security teams up at night? How do we make the right thing easy and the wrong thing hard? This team is responsible for making Retool easily configurable and deeply trusted by our largest customers.

Requirements

2–8 years of professional software engineering experience on high impact teams; ideally some of which at startups
Experience owning technically challenging, cross-functional projects from start to finish
Strong fundamentals across the entire stack, with a strong grasp of backend systems design, data modeling, and building reliable, scalable software
Communicate clearly in design docs, code reviews, and cross-functional discussions
Care about code quality, testing, and leaving the codebase better than you found it
Motivated by solving real customer problems, not just writing clever code

Nice To Haves

Familiarity with Terraform or infrastructure-as-code practices
Exposure to dbt, Databricks, or data pipeline tooling
Familiarity with billing, cost controls, and usage analytics
Familiarity with products/systems with user/role based access controls
Experience designing and taming complexity in customer-facing UI/UX, platform management tools and APIs

Responsibilities

Build and own systems and solutions that enable customers to organize, manage, and secure Retool at scale.
Own the full customer journey, from administrator setup and onboarding, to how teams discover and manage their work, to scaling spaces and instances for thousands of employees across the organization.
Span the entire technical stack, from full-stack web development to data pipelines and product infrastructure.
Focus on problems that slow customers down, security concerns, and making the right thing easy and the wrong thing hard.
Make Retool easily configurable and deeply trusted by our largest customers.
Redesign how administrators onboard and manage Retool, including building landing page experience, global search, and guided setup flow.
Surface security insights, flag under-authenticated resources, and create an admin dashboard for platform health visibility.
Build features that make Retool self-managing and self-healing with proper admin oversight and controls.
Build the new organizational primitive for Retool (Projects) to group apps, agents, and workflows into shared spaces with membership and role-based permissions.
Design the data model, build the permissions layer, and create the UI for team home bases.
Build solutions for AI cost visibility and controls, allowing enterprises to define AI usage limits and governance.
Design and build telemetry pipelines, backend systems, and user experience for AI usage and spend visibility and controls.
Build controls for enterprises to govern multiple Retool Spaces and instances from a single pane of glass.
Enforce organization-wide policies (e.g., SSO provider, AI configuration) and identify misconfigurations or deviations from compliance requirements.