Software Engineer, Document Management

Docusign • Seattle, WA

7d • Hybrid

About The Position

Company Overview Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do At Docusign, documents are at the center of everything we do. The Document Management team owns how documents work across Docusign; how they are stored, processed, protected, and managed throughout their lifecycle, at global scale. We are hiring a Software Engineer in Seattle to help us take that on. This is a role for someone who wants hard, high-impact problems: Tier-0 services that many products depend on, large and growing data volumes, and the opportunity to shape how we bring AI-native approaches to documents. You will own ambiguous problems end to end and see your work make a difference quickly. This position is an individual contributor role reporting to the Sr. Manager, Engineering.

Requirements

• Basic Bachelor's degree in Computer Science or a related field, or equivalent practical experience
• 5+ years of professional software engineering experience building and operating production backend services
• Experience developing microservices with C#
• Experience operating high-availability services where uptime, security, and correctness are non-negotiable
• Experience with large-scale, distributed systems
• Experience owning and solving complex problems end-to-end

Nice To Haves

• Experience operating Tier-0 or mission-critical services at large, global scale
• AI-native development experience - using AI tools in your day-to-day workflow and/or building AI-powered product features
• Experience with cloud platforms (Azure), microservices, and REST API design
• Experience with high data volumes, storage systems, or content/document processing
• Experience with observability tooling, CI/CD pipelines, and on-call operations

Responsibilities

• Design, build, and operate backend services that power documents at Docusign at global scale
• Own features end to end, design, implementation, deployment, and operations
• Contribute to the reliability, performance, and security of Tier-0 services that other teams depend on
• Apply AI-native development practices in how you build, and help build AI-powered capabilities on top of our documents
• Participate in design and code reviews with a focus on resilience and graceful failure, not just functionality
• Troubleshoot and resolve issues across environments, and improve alerting, dashboards, and operational runbooks
• Collaborate across teams and help raise the engineering bar

Benefits

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree