Software Engineer Associate (ATM Hardware & Software Tester)
About The Position
At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer Associate (ATM Hardware & Software Tester) within PNC's Technology organization, you will be based in Pittsburgh, PA reporting to one of PNC's ATM labs. We are seeking a detail-oriented and motivated ATM Hardware and Software Tester to support the validation, certification, and release of updates to PNC ATMs prior to deployment in the production environment. This role is responsible for identifying defects, assessing risks, and ensuring a high-quality customer experience across ATM hardware and software platforms. The ideal candidate will have foundational experience with PC hardware and networking, familiarity with SDLC and STLC processes (including defect lifecycle management), and hands-on experience developing and executing test cases—preferably using Jira. Success in this role requires strong analytical thinking, attention to detail, technical aptitude, and a willingness to learn and work across multiple backend systems.
Requirements
- Foundational experience with PC hardware and networking
- Familiarity with SDLC and STLC processes (including defect lifecycle management)
- Hands-on experience developing and executing test cases—preferably using Jira
- Strong analytical thinking
- Attention to detail
- Technical aptitude
- Willingness to learn and work across multiple backend systems
- Experience in a technology-related role
- Hands-on experience troubleshooting hardware and networking issues
- Strong analytical, problem-solving, and multitasking skills in a fast-paced environment.
- Demonstrated ability to collaborate effectively with team members and cross-functional partners, manage competing priorities, and deliver quality results across multiple initiatives.
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
Nice To Haves
- ATM or financial services experience is a plus.
- Familiarity with JavaScript, Java, and Postman (preferred).
Responsibilities
- Perform manual testing on physical ATMs, including customer transactions, hardware fault scenarios, alarms, ADA compliance, and fraud-prevention controls.
- Execute virtual testing of customer transactions using ATM simulation software.
- Troubleshoot and remediate ATM hardware and networking issues.
- Conduct API testing using Postman to support daily test activities.
- Validate transactions and system events using backend applications.
- Use Jira daily to create, execute, and document assigned test cases.
- Identify, log, update, and track defects throughout the defect lifecycle using Jira.
- Evaluate transactional screen flows and provide constructive feedback to improve usability and customer experience.
- Assists in the development, testing, and implementation of software solutions.
- Assists with designing software solutions.
- Writes code, tests and deploys software.
- Prepares technical and procedural documentation required for software.
- Maintains and debugs software.
Benefits
- medical/prescription drug coverage (with a Health Savings Account feature)
- dental and vision options
- employee and spouse/child life insurance
- short and long-term disability protection
- 401(k) with PNC match
- pension and stock purchase plans
- dependent care reimbursement account
- back-up child/elder care
- adoption, surrogacy, and doula reimbursement
- educational assistance, including select programs fully paid
- a robust wellness program with financial incentives
- maternity and/or parental leave
- up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- between 15 to 25 vacation days each year, depending on career level; and years of service.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
