Software Engineer, AI & Platform Systems
About The Position
We’re building technology for industries that need a complete reinvention. Our organization is creating a new operational model for regulated facilities — replacing decades of fragmented processes with a unified, intelligent platform powered by automation, AI, and modern engineering. This role involves building the foundation of an entirely new system where AI meets real-world operations, directly impacting revenue, efficiency, and customer experience. As a Software Engineer, AI & Platform Systems, you’ll architect and deliver the core technology that drives our operational engine, working across AI scoring pipelines, multi-tenant dashboards, voice agent integrations, CRM-connected tools, and automation workflows. This is a build-the-platform role, shipping production-grade systems used daily by internal teams and external clients that must be fast, reliable, secure, and scalable.
Requirements
- 3+ years building production applications
- Daily experience with Node.js, Next.js, TypeScript
- Strong database design skills (PostgreSQL or Supabase)
- Real-world API integration experience (REST, OAuth2, JWT, webhooks)
- At least one shipped production feature using an LLM
- Experience with real-time systems (WebSockets, SSE, or similar)
- Strong testing discipline and CI/CD experience
- Solid understanding of security fundamentals
- Comfortable using AI-assisted development tools
- US-based; onsite in Naperville preferred
Nice To Haves
- CRM API integration experience
- PDF generation pipelines
- Voice agent or real-time audio workflows
- Multi-tenant SaaS architecture experience
- RAG pipeline design
- Experience building software that directly impacts revenue
Responsibilities
- Build automated scoring engines for audio, documents, and workflows
- Generate structured outputs, PDF scorecards, and coaching insights
- Design prompts, streaming logic, and error handling for LLM-driven features
- Create client-facing and internal dashboards with real-time data sync
- Implement RBAC, embedded analytics, and organization-level isolation
- Build on modern frameworks like Next.js and Supabase
- Connect voice agents to backend logic, CRM workflows, and escalation routing
- Build conversation memory and real-time event handling
- Architect routing engines, SLA enforcement, dialer integrations, and scoring logic
- Build accountability dashboards and operational reporting tools
- Design workflows that eliminate repetitive tasks across departments
- Build webhook-driven pipelines and API integrations that scale
- Extend CRM functionality with custom fields, automation flows, and analytics
- Support future migrations, product catalog build-outs, and advanced reporting
Benefits
- Competitive salary: $80,000–$150,000, depending on experience
- Medical, dental, and vision coverage
- High-ownership engineering environment
- Direct access to senior leadership
- Opportunity to build foundational systems for a scaling AI-driven platform
- Modern tools, AI-assisted workflows, and emerging technologies
- Fast-paced, low-bureaucracy culture
- Significant growth opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
