Software Engineer- AI Agents / Generative AI

PNC•Strongsville, OH

19h•$75,000 - $137,500•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Software Engineer within PNC's Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH. As a Software Engineer, you will be responsible for supporting PNC's Data & Analytics (DnA) organization by designing, developing, and deploying AI-powered applications and agentic systems that leverage large language models (LLMs), orchestration frameworks, and enterprise data platforms. You will work closely with data scientists, data engineers, and business stakeholders to translate business needs into scalable AI solutions. In addition to development responsibilities, you will monitor production AI solutions, analyze performance and telemetry metrics, identify optimization opportunities, and implement enhancements to improve reliability, efficiency, and business outcomes.

Requirements

Hands-on experience developing applications in Python.
Experience building or integrating AI, machine learning, Generative AI, or LLM-based solutions.
Experience with agent orchestration frameworks such as LangGraph and/or LangChain.
Experience developing and consuming REST APIs.
Knowledge of Model Context Protocol (MCP) concepts and AI tool integrations.
Experience deploying and supporting production software solutions.
Strong problem-solving skills and ability to work in a collaborative environment.
Experience building autonomous or agentic AI systems.
Experience with PySpark and/or data engineering pipelines.
Familiarity with cloud-native development and AI services.
Experience with observability, monitoring, telemetry, and operational analytics.
Experience working in large-scale enterprise environments.
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Nice To Haves

Application Development
Business Management
Customer Solutions
Design
Generative AI Agents
Group Problem Solving
LangChain (FrameWork)
LangGraph
Process Improvements
Python (Programming Language)
Release Management
Software Solutions
User Experience (UX) Design
Application Design
Architecture
Application Development Tools
Application Maintenance
Application Testing
Packaged Application Integration
System Development Life Cycle
Technical Troubleshooting
Technical Writing/Documentation

Responsibilities

Design, build, test, and deploy AI agents and GenAI-driven applications.
Develop agentic workflows utilizing modern orchestration frameworks such as LangGraph and LangChain.
Build integrations with internal and external systems through REST APIs and other service interfaces.
Implement and support Model Context Protocol (MCP) based solutions and integrations.
Develop AI-powered automation solutions for data and analytics use cases.
Collaborate with data scientists to operationalize AI models and measure business impact.
Monitor deployed AI agents using observability and telemetry tools to evaluate performance, reliability, and usage patterns.
Troubleshoot, optimize, and maintain AI applications in production environments.
Partner with data engineers and analytics teams to automate and enhance data workflows.
Contribute to best practices for AI engineering, model governance, scalability, and software development.
Develops, tests and implements software solutions.
Designs software solutions to address business needs.
Writes code, tests and deploys software.
Prepares technical and procedural documentation required for software.
Maintains and debugs software.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service