Software Engineer, Agentic AI Systems - Moveworks

ServiceNow•Mountain View, CA

1d•Hybrid

About The Position

Moveworks is the Agentic AI Assistant platform that empowers the entire workforce. Our platform enables employees to converse with all of their business systems through natural language to quickly find answers and automate tasks. Powered by the world's most advanced LLMs, our proprietary models, and a sophisticated Agentic AI platform, we're transforming how work gets done by allowing AI to take initiative, streamline complex workflows, and continuously learn and adapt. Moveworks is trusted by over 5.5 million employees at more than 350 of the world’s largest companies, including 10% of the Fortune 500, to automate everyday tasks and streamline business operations. Recognized on the Forbes Cloud 100 and AI 50 lists, Moveworks was also named one of Fast Company’s 2025 Most Innovative Companies and Inc’s Best in Business, in the Best in Innovation category. Moveworks was also recognized at Microsoft’s 2025 Partner of the Year and in 2024, received the AI Breakthrough Award. In December 2025, Moveworks was acquired by ServiceNow, marking a pivotal milestone in our journey to create a single front door to work for all business systems. By combining ServiceNow’s leading workflow automation with Moveworks’ Reasoning Engine and natural language capabilities, we deliver the AI platform for every person and every workflow. Built to go beyond basic summaries to deliver meaningful business impact. Together, our AI acts across enterprise systems to turn conversations into completed work. By joining our team, you’ll be at the forefront of the AI transformation, backed by the global scale of ServiceNow and the agility of a high-growth company. We are looking for world-class talent to help us extend agentic AI to every employee across every corner of the business. Come join us! ServiceNow It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Requirements

Entry level experience designing, building, and improving production systems, ideally at scale
Ability to think and communicate clearly about complex engineering problems and systems
Comfort giving and receiving feedback, and in holding yourself and your coworkers accountable to a high standard of operational excellence
Readiness to hit the ground running in a Mac development environment, programming in Python, Golang, and/or Java
Desire to ship at a startup pace with a high degree of ownership
Attention to detail
Drive to ship product improvements with production-grade code
Strong appetite for continuous incremental wins and completing challenging projects fast
High level of curiosity about engineering outside of immediate discipline and ongoing desire to learn and stay at the cutting edge of applied AI

Nice To Haves

agent orchestration
sandboxed file systems and code execution
latency optimization
agent memory
LLM self-reflection and improvement
execution environment simulation
enterprise knowledge graphs
multimodal I/O

Responsibilities

Take on exciting and difficult engineering challenges (see areas listed above) to build and evolve capable AI agent systems that are reliable in every sense of the word
Implement frontier AI algorithms and architectures and help productionize them at scale
Use the latest advances in machine learning, LLMs, and AI agents to enhance our products and create delightful user experiences
Contribute to roadmap and help drive the evolution of engineering areas of growing scope and impact to create lasting value for all our customers
Hone your craft in writing robust, extensible, readable, and performant code
Partner with subject matter experts across the company including in machine learning, security, product, user experience, and customer success, to learn from each other and build the best enterprise AI product the world has ever seen
Mentor other engineers on the team in how to build, maintain, and evolve great software
Collaborate with machine learning engineers, learn from each other, and build world-class AI systems