Software Engineer (Agent)

Parakeet Health•San Francisco, CA

2d•Onsite

About The Position

We are building a platform that handles various aspects of patient interaction in healthcare, going beyond just scheduling appointments. This includes managing referrals, insurance checks, prescription refills, follow-ups, and billing, all with a patient-centric approach. The company has been operating for 2 years, works with over 400 medical practices across 27 specialties, has received over $13M in VC funding, and experienced 10x ARR growth last year. This role involves being one of the first dedicated Agent Engineers, actively participating in customer calls to translate insights into decisions and working prototypes, bridging the gap between customer needs and platform capabilities. The focus is on rapid prototyping, with the goal of having working prototypes within hours of hearing customer feedback. The role is crucial in discovering and building new features, with a significantly faster development cycle compared to traditional healthcare vendors.

Requirements

2-5 years of engineering experience.
Comfort working across the full stack (frontend, backend, integrations).
Ability to move fast across frontend, backend, and integrations.
Shipped real things.
Talked to the people using the products.
Made judgment calls without waiting for someone to define the problem.
High EQ (Emotional Quotient).
Decisive when there's no clean answer.
Ability to hold context on both sides and make judgment calls constantly.
Instinctual taste for what a good patient experience sounds like.
Ability to be effective across a wide surface area: customer context, product judgment, hands-on implementation, prototype building.
Honest about what you don't know.
Willingness to admit when wrong.
Willingness to do unglamorous work.
Experience owning a project without someone assigning tickets.
Comfort with ambiguity and not needing a detailed roadmap to feel grounded.

Nice To Haves

Experience with Python.

Responsibilities

Participate in customer calls 4-5 times a week to understand needs and translate them into decisions and prototypes.
Hold context on customer needs, platform capabilities, and identify gaps.
Make decisions on what gets built, what gets pushed, and what becomes a roadmap item.
Translate complex healthcare scheduling rules and practice-specific quirks into AI agent execution.
Develop working prototypes rapidly, aiming for a gap of hours between hearing feedback and demonstrating a solution.
Configure deployments and integrate with EHR systems.
Lead customer onboarding and deployments end-to-end, including scoping workflows, customizing the agent, integrating with EHR, QA-ing performance, and iterating with the ops team.
Discover new capabilities by identifying platform gaps based on customer variations.
Prototype new capabilities and influence the product roadmap.
Participate in pre-sales for large enterprise deals and build custom demos.
Train and mentor new Field Deployment Engineers (FDEs).
Collaborate with co-founder/CPO Eric on prioritization and roadmap decisions.
Rotate through mundane tasks without complaint.