Sr Software Engineer - Cloud Automation & AI Systems

Oracle•Nashville, TN

5d•$89,200 - $209,500

About The Position

Oracle Cloud Infrastructure (OCI) is building Incident Response Center as a Service (IRCaaS), a strategic initiative to transform incident management from a highly manual process into an AI-driven, automated platform. IRCaaS aims to automate and orchestrate incident coordination, communication, workflow execution, and post-incident analysis, improving operational efficiency and accelerating incident resolution. As a Software Engineer 3, you will design and build platform capabilities spanning automation, orchestration, user experience, governance, AI-enabled workflows, and cloud-native services. The platform will support the full incident lifecycle, from detection and declaration through investigation, response, recovery, implementation, and closure. This role offers the opportunity to contribute to a strategic operational transformation initiative and work with AI-driven systems, cloud-scale automation, distributed services, and operational excellence.

Requirements

Bachelor's degree in Computer Science, Computer Engineering, or a related technical field, or equivalent practical experience.
3–5+ years of professional software engineering experience developing production-quality applications or services.
Strong programming skills in Java, Python, Go, C#, or similar object-oriented programming languages.
Experience designing, developing, and maintaining distributed systems, microservices, or cloud-native applications.
Experience building backend services, APIs, workflow systems, automation platforms, or operational tooling.
Knowledge of software engineering fundamentals, including data structures, algorithms, testing, debugging, and performance optimization.
Experience with service integrations, event-driven architectures, or asynchronous processing patterns.
Familiarity with cloud computing concepts and large-scale production systems.
Strong problem-solving, communication, and collaboration skills.

Nice To Haves

Experience with Oracle Cloud Infrastructure (OCI), AWS, Azure, or Google Cloud Platform.
Experience building workflow automation, orchestration platforms, or event-driven systems.
Experience with observability, monitoring, telemetry, logging, tracing, incident management, or service health platforms.
Exposure to AI/ML-enabled applications, LLM integrations, retrieval systems, agent-based workflows, or intelligent automation solutions.
Experience integrating operational systems such as ticketing platforms, knowledge bases, collaboration tools, or workflow engines.
Experience developing internal platforms, developer tools, or operational automation frameworks.
Familiarity with Kubernetes, Docker, Terraform, or infrastructure-as-code technologies.
Experience working in highly available, mission-critical, or regulated production environments.
Interest in applying AI technologies to improve engineering productivity, operational efficiency, and customer outcomes.

Responsibilities

Design, develop, test, deploy, and operate cloud-native software services for AI-powered operational automation and cloud management workflows.
Build intelligent automation, orchestration, and workflow capabilities to reduce manual effort and improve operational efficiency.
Develop AI-assisted services that help users gather context, investigate issues, coordinate response activities, summarize operational state, and recommend next actions.
Create scalable backend services, APIs, data models, and user-facing experiences for critical operational workflows.
Build integrations across telemetry platforms, observability systems, operational data sources, ticketing systems, collaboration tools, notifications, and workflow engines.
Develop event-driven architectures and automation frameworks to improve the reliability, consistency, and auditability of operational processes.
Collaborate with product managers, engineers, SREs, and operational stakeholders to define requirements and deliver solutions.
Contribute to platform governance, security, compliance, and operational excellence practices.
Analyze production issues, identify automation opportunities, and develop solutions that improve resiliency and customer outcomes.
Participate in architecture reviews, design discussions, code reviews, testing, and engineering best practices.
Measure and optimize service performance, scalability, reliability, and operational effectiveness through data-driven improvements.
Help establish patterns and best practices for AI-enabled automation and autonomous operations that can be leveraged across future OCI initiatives.
Contribute to a culture of innovation, ownership, continuous learning, and operational excellence.

Benefits

Medical, dental, and vision insurance, including expert medical opinion.
Short-term disability and long-term disability.
Life insurance and AD&D.
Supplemental life insurance for employees, spouses, and children.
Health care and dependent care Flexible Spending Accounts.
Pre-tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Flexible or accrued vacation, depending on employee eligibility and position.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshed annually, with unused balance carrying over up to a 112-hour cap.
Paid parental leave.
Adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal benefits.
Voluntary auto, homeowner, and pet insurance benefits.
May be eligible for bonus and equity.
Volunteer programs that encourage employees to give back to their communities.