Software Development Manager - Pharmacy and Diet Engineering

Chewy•Boston, MA

9d•Onsite

About The Position

Chewy is hiring a Software Development Manager to lead critical engineering teams within our Pharmacy and Diet Engineering organization. In this role, you will own and evolve the systems that power our pharmacy operations, supporting pharmacists, veterinarians, and pet parents through seamless, safe, and highly efficient experiences. You will lead teams responsible for building Chewy’s flagship pharmacy user experience, integrating AI into core business workflows, and scaling systems that balance safety, accuracy, and speed across the prescription lifecycle. You will own systems that directly impact millions of prescriptions and time-sensitive pet health decisions. This role sits at the intersection of technology, healthcare, and operations, directly contributing to Chewy’s mission to be the most trusted and convenient destination for pet parents. Come join a team that is redefining what modern pet pharmacy systems can look like by combining innovation, operational excellence, and a deep commitment to pet health.

Requirements

BS in Computer Science, Engineering, or a related field, or equivalent practical experience
7+ years of experience in software development, including designing and building scalable, distributed systems
3+ years of experience leading engineering teams as a people manager
Demonstrated experience delivering complex, high-impact software systems in a fast-paced environment
Strong technical depth with the ability to guide architecture and design decisions across multiple systems
Experience building and operating highly available, scalable systems in cloud environments such as AWS
Proven ability to partner effectively with cross-functional stakeholders and translate business needs into technical solutions
Strong communication skills with both technical and non-technical audiences
Experience working in Agile or Scrum environments and driving execution across multiple teams

Nice To Haves

Experience in healthcare, pharmacy, or other regulated domains
Experience integrating AI/ML solutions into production systems or business workflows
Familiarity with modern Java-based ecosystems such as Spring Boot
Experience with cloud infrastructure and orchestration tools such as AWS and Terraform
Background in building systems that support operational workflows or internal tools at scale

Responsibilities

Lead and develop two engineering teams (8–10 engineers) responsible for Pharmacy Operations systems, including pharmacist and veterinary service experiences
Own the technical and operational delivery of complex workflows that power prescription processing, approvals, and communications
Partner closely with Pharmacy Operations, Product, and cross-functional stakeholders to deliver solutions that improve safety, speed, and scalability
Provide architectural guidance and technical leadership, ensuring systems are designed for high availability, performance, and reliability
Drive the evolution of Chewy’s next-generation pharmacy UX, focusing on usability and operational efficiency
Identify and implement opportunities to integrate AI/ML capabilities into pharmacy workflows to improve automation and decision-making
Establish and uphold engineering best practices across design, development, testing, and deployment
Champion Engineering Operational Excellence, including improving development processes, system observability, incident management, and continuous delivery practices
Build strong partnerships across organizational boundaries, acting as a trusted technical and business leader
Hire, mentor, and grow engineering talent, fostering a culture of ownership, innovation, and continuous improvement
Define and track success metrics such as system reliability, throughput, and operational efficiency, ensuring consistent delivery against business goals

Benefits

Comprehensive medical, dental, vision benefits
Wellness programs and resources
401k
New hire and annual equity grant
Annual bonus (for C08+ positions)
Life insurance
Disability insurance
Hospital indemnity
Critical illness insurance
Accident insurance
Parental leave
Family services benefits
Backup dependent care
Flexible spending accounts
Telemedicine
Pet adoption reimbursement
Employee assistance program
10% off pet insurance
20% off at Chewy.com
Unlimited PTO (subject to manager approval)
Six paid holidays per year
Paid sick and family leave (in compliance with applicable state and local regulations)