Software Development Engineering - Advisor

Fiserv•Milwaukee, WI

6d•Onsite

About The Position

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Requirements

Bachelor’s degree in Computer Science or a related field
4 years in any job title involving C#, Java or .NET experience.
4 years working with RDBMS, including database administration
4 years working with SQL Server
3 years working with RESTful APIs and web services including XML
3 years working with monitoring tools including Splunk
3 years working with PowerShell and Python scripting.

Responsibilities

Develop PowerShell and Python scripts as well as build AI automation tools for deployment, monitoring and reporting.
Provide 24/7 Level 3 support in the Cards and Payments domain.
Create alerting and monitoring reports using Splunk and Dynatrace.
Analyze and test network protocols.
Assist vendors and gateways when troubleshooting issues and implementing new functionality in production.
Provide guidance to new merchants going live with the latest software application.
Assign tasks within the team and manage escalations.
Assist with training of any new hires, off-shore and on-shore.
Implement change records and analyze incident records to provide responses within contractual SLAs.
Research and troubleshoot incident records assigned via Service Point, based on priority and severity.