Software Development Engineer Test - Customer Systems

Apple • Sunnyvale, CA

12h

About The Position

Apple's Customer Experience Engineering team is looking for a passionate Software Quality Engineer to contribute to design, analysis and certification of our support apps. We are looking for someone who is equally passionate about quality and using light weight processes to consistently achieve it. The role would also involve interacting with cross-functional engineering and product teams to test features, perform root cause analysis, and drive the quality of our customer's experience. In this dynamic and fast-paced role, you will be directly responsible for ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability. This involves understanding new and existing feature implementations to craft informed and robust testing charters, authoring test scenarios, scripts, and plans, and then executing functional, performance, and stability testing. You will also write and review automation test scripts, identify and report defects with first-level root cause analysis and consistent reproduction steps, and champion quality efforts by collaborating with test automation engineering, product management, and engineering program teams.

Requirements

• 8+ years experience in software quality assurance testing.
• Hands-on experience building and maintaining test frameworks using tools such as RestAssured or Selenium.
• Proficiency in one or multiple languages such as Java, Python etc.
• B.S in Computer Science, Computer Engineering or similar or equivalent related work experience.
• Experience testing iOS native and Safari-based web applications.
• Unparalleled written and verbal communication skills, with the ability to abstract technical conversations for non-technical stakeholders.
• Attention to detail.
• A passion to get the little things right.

Nice To Haves

• Experience as a team lead preferred.
• Knowledge of AI-driven testing tools.

Responsibilities

• Ensuring the quality of Apple's customer support experience, focusing on consistent functionality, performance, and stability.
• Understanding new and existing feature implementations to craft informed and robust testing charters.
• Authoring test scenarios, scripts, and plans.
• Executing functional, performance, and stability testing.
• Writing and reviewing automation test scripts.
• Identifying and reporting defects with first-level root cause analysis and consistent reproduction steps.
• Collaborating with test automation engineering, product management, and engineering program teams to champion quality efforts.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior