Software Development Engineer in Test

Dialpad•Vancouver, BC

7d•Onsite

About The Position

Dialpad is the AI-native business communications platform, unifying calling, messaging, meetings, and contact center on a single platform powered by real-time AI. Over 70,000 companies globally rely on Dialpad for stronger customer connections and AI-driven insights. The company is leading the shift to Agentic AI, with its DAART initiative redefining communications platforms by enabling intelligent agents to automate workflows, resolve customer issues, and accelerate revenue. At Dialpad, AI is integral to how teams work, providing powerful tools for employees to move faster and achieve more. The company values curiosity, high standards, scrappiness, optimism, persistence, and empathy. As a Software Development Engineer in Test (SDET) at Dialpad, you will be responsible for building scalable, world-class mobile test automation frameworks for iOS/Android to enable engineering teams to ship with confidence and speed. This role requires a quality advocate who can bridge development and testing, possesses excellent communication skills, and can collaborate with a geo-distributed team. You will enhance and maintain mobile testing frameworks, lead design decisions, and work closely with other senior developers.

Requirements

4+ years of experience as an SDET, Software Engineer, or Test Automation Engineer in SaaS environments.
Strong programming experience in any top language, such as Python or Java.
Experience with AI code generation, subagents, and modern code generation workflows.
Deep, hands-on experience building scalable frameworks from scratch.
The ability to articulate complex technical trade-offs to both engineers and non-technical stakeholders across global time zones.
Highly organized with excellent written and verbal communication skills.
Experience with cloud-based mobile device testing platforms like LambdaTest, BrowserStack, etc.
Direct experience applying testing methodologies, including regression, integration, and performance testing
Extensive knowledge of cloud technologies, including the testing of REST services.
Strong people skills, as you'll work with other teams in different geographies.

Nice To Haves

Experience with mobile programming languages Kotlin or Swift.
Application of UX/Accessibility standards and a proactive approach to using Generative AI to optimize development workflows.

Responsibilities

Design and optimize high-performance mobile automation frameworks (iOS/Android) that are fast, reliable, and scalable.
Maintain performant and reliable CI/CD pipelines.
Independently analyze test results and investigate failures to identify potential root causes and provide detailed reports.
Build advanced reporting and tools to provide real-time visibility into product health and failure patterns.
Develop and execute system performance testing against a variety of systems.
Work closely with mobile engineers, QA partners, and product teams to ensure features are testable and automation-ready.
Develop and execute a comprehensive test strategy.
Perform functional, regression, and performance testing using automation tools.
Lead the AI Frontier and integrate AI-powered tooling into the testing lifecycle to accelerate defect detection and script generation.
Advocate for doing the right thing even if it’s difficult.