Software Development Engineer II, FaST (Fashion Subsidiary Tech)

Amazon • Madison, WI

3d • Onsite

About The Position

The FaST (Fashion Subsidiary Tech) CS-Tech team owns Customer Service support, tooling, automation, and Fraud & Abuse prevention charters for our online fashion retailers, Shopbop and Zappos. As an Amazon subsidiary, we leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to continually improve the customer experience for their entire journey at Shopbop.com and Zappos.com. On the CS-Tech team, you’ll get to build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents. You get a chance to work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch. You will directly support our internal stakeholders in Fashion & Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios. Come to work with us and help define the next generation customer experiences for the fashion-obsessed!

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language
• Bachelor's degree or equivalent

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Usage of generative AI tools to enhance workflow efficiency, with a willingness to learn effective prompting and evaluation practices.
• Ability to recognize opportunities where generative AI could enhance products, workflows, or customer experiences.

Responsibilities

• Build critical services, multi AI agentic workflows that impact every Shopbop and Zappos customer, and the Customer Service Agents.
• Work directly with stakeholders, and take responsibility for scoping projects, completing design, and building systems for launch.
• Directly support internal stakeholders in Fashion & Fitness Customer Service and Fraud Prevention teams to ensure we build the right tooling and enable highly impactful scenarios.
• Use a variety of tools to build, provision, and test a variety of API's and services with a heavy lean towards server-side work.
• Use AI tools to augment work while also building AI agents for customer service scenarios.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level