Software Development Engineer II, Rufus AI

Amazon • Seattle, WA

19d • $143,700 - $194,400 • Onsite

About The Position

We are reimagining Amazon Customer journeys with an interactive conversational experience that helps you find answers to anything on Amazon and perform actions on behalf of customers with personalized responses tailored to the customer's specific needs. You will be working on critical 2026 goals to scale the conversational chat bot experience to handle wide variety of actions that Amazon customers rely on. We are building foundational technical stacks that will enable teams within Amazon to onboard their customer experiences onto the chatbot.

Requirements

• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent

Responsibilities

• Works backward from the customer, applying the latest advances in AI agents and agentic AI to deliver delightful experiences.
• Develop deep expertise in both customer‑facing business metrics and operational metrics (such as latency and availability, partner onboarding friction, developer velocity).
• Maintain a high standard for launching features that enhance response quality while improving operational metrics.
• Stay current with innovations in the agent space, both inside and outside Amazon, and translate those insights into tangible value for our customers.
• With a solid grasp of the end‑to‑end development stack, AWS backend services, and front‑end technologies, collaborate to deliver features from end to end.

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree