SDE II, Keya

Amazon • Denver, CO

4d • $143,700 - $194,400 • Onsite

About The Position

The Keya team owns and operates the Customer Experience (CX) services that power AWS User Experience Products and Platforms (UXP2), Documentation, and SDKs within US Government dedicated cloud partitions. We are responsible for the scaling, reliability, and regional expansion of these services—ensuring that AWS's government customers have a seamless, secure, and performant experience across console, SDK, and documentation touchpoints. Our work spans the breadth of AWS: from build automation and service operations to development of tools that accelerate region launches and maintain experience parity across dedicated cloud environments. We are looking for a Software Development Engineer II to help us build, scale, and operate critical services that directly impact how US Government customers interact with AWS. You'll work on a collaborative, geographically distributed team that values autonomy, ownership, and technical depth. The candidate selected must obtain and maintain a security clearance at the TS/SCI with polygraph. Upon start, the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

Requirements

• Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
• 3+ years of non-internship professional software development experience
• 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Experience programming with at least one software programming language

Nice To Haves

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Bachelor's degree in computer science or equivalent
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Current, active TS/SCI US Government Security Clearance
• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
• Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
• Current, active US Government Security Clearance of TS/SCI with Polygraph

Responsibilities

• Build and scale distributed services – Design, develop, and operate massively scaled services that support AWS Customer Experience products across dedicated cloud partitions, collaborating closely with engineers across multiple disciplines
• Drive automation – Identify, design, and implement automation for operational processes, deployments, and infrastructure management to reduce toil and improve reliability
• Troubleshoot and resolve complex issues – Partner with engineers across AWS to diagnose, root-cause, and resolve customer-impacting issues in large-scale distributed systems
• Own operational excellence – Monitor service health, define and respond to alarms, maintain runbooks, and proactively identify and remediate problems before they impact customers
• Collaborate across AWS – Work alongside some of the leading minds in distributed systems, contributing to cross-team design reviews, architecture discussions, and best-practice sharing
• Own and drive product roadmaps – Take ownership of Keya's products and services roadmap, driving innovation from ideation through execution, and delivering measurable improvements to our customers' experience

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level