Software Developer
Fidelity Canada•Toronto, ON
•CA$101,000 - CA$118,000•Remote
About The Position
The CRM support group is part of the IS division and provides support for Customer Relationship Management and Marketing applications for Fidelity Investments Canada. The software developer is responsible for the development and support of Customer Relationship Management and Events Management technical solutions for Fidelity Canada. This includes support of existing CRM and Marketing tools, evaluation and development of new solutions based on specific business requirements, and rotating on-call support for SalesForce.com and Marketo applications. This role operates on a 100% remote schedule.
Requirements
- 2+ years of experience with Salesforce platform, emphasizing backend solutions (Apex and APIs) as well as system integration
- Familiarity with data governance and security best practices.
- Experience developing in Java, experience with Web Services Development
- Solid experience with the full life cycle of software development
- Strong leadership skills
- Detail oriented, with strong analytical skills
- Customer service oriented
- Solid written and verbal communication skills; ability to effectively communicate technical concepts to business users
- Self-starter with strong teamwork culture
- Current work authorization for Canada is required
Nice To Haves
- Hands-on experience with Marketo, especially concerning smart campaigns, webhooks, and administration
- Experience with Salesforce Service Cloud development
- Experience with Salesforce Financial Cloud development
- Development experience with REST Web Services
- Development experience in Mutual Funds industry
- Salesforce Certification – Salesforce Certified Platform Developer I or II preferred
Responsibilities
- Develop LWC/Apex/Visualforce in Salesforce platform and document process
- Develop Einstein Analytics / Tableau CRM components
- Lead in definition and estimation of project work packages, including systems design specifications, overall testing, and implementation plans
- Develop and configure event management tool (Marketo)
- Complete required unit-testing, and cooperate with other IS and business teams to ensure timely, efficient, and errors-free implementation
- Participate in planning and execution of CRM and Events Management tools upgrades and migrations
- Participate in CRM support schedule, work on incident and enhancement/maintenance tickets assignments and deliver excellent technical support
- Proactively promote enhancements to departmental processes, technical and business solutions
- Maintain solid understanding of business needs and participates in planning and execution of technical presentations and demos for our business partners
Benefits
- Base Salary and discretionary Performance Bonus
- RRSP Contribution
- Flexible working arrangements - 100% remote, hybrid, and in office options
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
