Director, Support

Perseus Group, Constellation Software • Waterloo, ON

7d • Hybrid

About The Position

At GoldCare, we're on a mission to make healthcare smoother and smarter. Delivering cutting-edge information management software that empowers clinics and providers to focus less on paperwork and more on people. For decades, our solutions have been the go-to for healthcare professionals who value precision, efficiency, and simplicity. As a proud division of Constellation Software (csisoftware.com), we're backed by the innovation, stability, and expansive reach of a market-leading global software provider. Join a team that is passionate about transforming healthcare behind the scenes, where your work counts, your voice is heard and you are ready to make meaningful impact. If you are looking for a sprinkle of fun into your career, GoldCare is the place to start; and thrive. Learn more about GoldCare at: About the Role This role is ideal for new graduates or early-career professionals who want hands-on experience with real production systems and a clear path for growth. You will learn both legacy and modern technologies with mentorship from experienced team members. Our organization follows a hybrid work structure with one in-office day per week at the Waterloo office, and the remainder of the week can be remote or from the office based on task requirements or personal work preferences.

Requirements

• Diploma or degree in Computer Science, Information Technology, Software Engineering, or a related field.
• Relevant coursework such as Databases, Data Structures, Operating Systems, Systems Analysis, or Cloud Computing is highly valued.
• 0–2 years of professional experience supporting databases, applications, or systems (including internships or co-op roles).
• Hands-on experience gained through school projects, labs, or personal learning using any database technology (SQL or non-SQL).
• Familiar with or highly motivated to learn to apply AI-based tools within the SDLC.
• Demonstrated ability to learn new technologies, including legacy platforms, with guidance and mentorship.

Nice To Haves

• Internship, co-op, or capstone project experience involving databases or backend systems is an asset but not required.
• Exposure to troubleshooting, scripting, or supporting production-like systems is beneficial.
• Familiar with or highly motivated to learn to apply AI-based tools within the SDLC.

Responsibilities

• Participate in initiatives to modernize legacy database structures, tooling, and operational practices.
• Assist with improving data models, documentation, and standards to support long-term maintainability.
• Learn and apply modern database and platform concepts while respecting the realities of long-lived systems.
• Support and maintain GoldCare's MultiValue database environment used in production by customers.
• Monitor database health, performance, and availability; identify trends and potential risks.
• Troubleshoot database and data-related issues in collaboration with development and support teams.
• Support release activities by validating database changes, scripts, and data impacts.
• Leverage AI-assisted tools to analyze database structures, queries, and data usage patterns.
• Use AI to help identify optimization opportunities, performance improvements, and data quality issues.
• Collaborate with senior team members to evaluate responsible, secure use of AI within database and platform workflows.
• Continuously learn how AI can enhance productivity while maintaining strong governance and data protection practices.

Benefits

• We recognize the value and importance of diversity and inclusion in our communities and in the workplace.
• We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees.
• We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees