Software Developer (Technical Support)

Perseus Group, Constellation Software

34d•CA$67,500 - CA$82,500•Remote

About The Position

We are looking for a technically strong Software Developer to join the PerseusPay team in a Technical Support capacity. This is not a traditional support role — it sits at the intersection of software engineering and customer success. You will be the first line of technical defence for production issues, working directly with dealer customers and internal stakeholders to triage, diagnose, and resolve problems quickly. You will have direct read access to production systems, be comfortable reading application logs and database queries, and be able to identify root causes in a payments platform that handles real-time transactions. You will also collaborate with the engineering team to surface patterns, escalate bugs, and contribute to long-term fixes.

Requirements

3+ years of experience in a technical support, software development with direct exposure to production systems.
C# and .NET — comfortable reading and navigating a production .NET codebase to understand application logic, trace bugs, and make minor fixes.
SQL — strong query-writing skills; able to write diagnostic queries against complex relational schemas (SQL Server / Azure SQL) to trace transaction data and spot anomalies.
Azure Cloud Services — hands-on experience with Azure SQL, Azure Service Bus, Azure App Services, Azure Functions, and Azure Application Insights.
Production issue identification — proven ability to triage production incidents, distinguish symptoms from root causes, and drive issues to resolution under time pressure.
Customer communication — clear, professional written and verbal communication with nontechnical end users as well as engineering peers; able to tailor tone to audience.
Log analysis — comfortable navigating structured logs to identify error patterns, trace request flows, and correlate events across services.

Nice To Haves

Datadog — experience with Datadog dashboards, log search, monitors, and APM traces to investigate production incidents.
Payments industry knowledge — familiarity with card payment flows, authorisation / capture / settlement cycles, chargebacks, and PCI DSS compliance concepts.
Azure DevOps — experience working within Azure DevOps for work item tracking, pipeline monitoring, and pull request review.
PowerShell or Bash scripting — ability to write lightweight diagnostic scripts to automate routine checks or data exports.
REST API debugging — confident using tools such as Postman or curl to test and diagnose API integrations.
Incident management tools — familiarity with ticketing or ITSM platforms (Jira, Freshdesk, Zendesk, or similar) for structured issue tracking.
Technical documentation — experience writing runbooks, knowledge-base articles, and postmortem reports.

Responsibilities

Monitor production environments during core business hours, proactively identifying anomalies in payment processing, settlements, and integrations before customers report them; available for after-hours response for critical incidents when required.
Triage inbound support requests from dealers and internal teams — classify severity, reproduce issues, isolate root cause, and communicate a clear status and ETA.
Investigate issues using Datadog logs, Azure Application Insights, and SQL queries against production data to determine whether problems are data, configuration, integration, or code related.
Act as the primary point of contact for dealers experiencing payment, terminal, or settlement issues — communicating clearly and professionally in writing and on calls.
Write and execute diagnostic SQL queries to validate data integrity, trace transaction lifecycles, and identify anomalies in payment, refund, and settlement records.
Coordinate with the Payment processor support team on payment gateway issues.
Document resolved issues, workarounds, and root causes in the team knowledge base to accelerate future triage.
Identify recurring patterns and escalate systemic bugs to the engineering team with wellstructured reproduction steps and impact assessments.
Participate in post-incident reviews and contribute to runbooks and incident response playbooks.
Assist with code changes or configuration fixes for straightforward, well-understood issues.
Able to fix, test and deploy code and configuration changes in production on their own.