Software Developer Support Lead

Highlights for Children• US,

About The Position

The Software Developer Support Lead directs a dedicated support team within the Zaner-Bloser Digital Product Development organization, with direct responsibility for keeping the learning software that teachers and students rely on reliable, secure, and well-supported in production. The role sits at the intersection of development and operations — owning defect triage and resolution, deployment coordination, security vulnerability remediation, and codebase maintenance — while providing the technical leadership that turns a distributed support team into a consistent, high-performing function.

Requirements

Angular 8+ experience (we are on version 19)
ASP.Net Web Api
HTML5/CSS3
Entity Framework
Dependency Injection
Unit Testing and Mocking
MSSQL
Sql Profiler
Familiar with at least one front-end unit testing framework
Familiar with at least one end-to-end testing framework
Microsoft Azure services

Nice To Haves

CI configuration such as Jenkins or Azure Dev Ops
Postman
In depth Azure experience with storage, functions, message queuing, API Management, app services

Responsibilities

Establish and manage the support team by providing guidance, performing code reviews, coordinating deployments, and promoting reliable follow-through
Work with the build team technical lead and stakeholders to ensure product quality, operational readiness, and clear support ownership
Triage, debug and address defects originating in production and QA environments and/or delegate as needed
Maintain code bases by ensuring that packages are up to date and that applications meet current security and supportability standards
Develop high-quality, testable code
Ensure that application code adheres to internally adopted patterns and styles, and meets functional, performance, and security requirements
Participate on an Agile team, contribute to complexity and time estimates, identify risks, and contribute to discussions and commitments
Work with an array of different technologies; able to multi-task and switch projects quickly
Provide dependable leadership during deployments and release activities, ensuring appropriate coverage through validation, issue follow-up, and handoff as needed
Communicate status, blockers, delays, and support risks clearly and early to teammates, QA, and stakeholders
Help monitor and coordinate response to production alerts, queue or storage warnings, and other operational concerns before they become customer-facing issues
Drive timely review, prioritization, and remediation planning for critical, high, and medium vulnerabilities in partnership with development and infrastructure teams
Model strong day-to-day responsiveness, meeting engagement, documentation, and follow-through on commitments, action items, and required administrative or compliance tasks