RQ00687 - Software Developer - Senior

Maarut•Toronto, ON

About The Position

We are seeking a Senior Software Developer with extensive experience in Remedy ARS Development and BMC ITSM. The role involves reviewing business requirements, designing and building custom solutions, and supporting stakeholders throughout the development lifecycle. You will also contribute to the development and design of a user profile management tool to enhance customer experience and support streamlined onboarding processes for digital products. This position requires strong analytical, communication, and problem-solving skills, with a proven ability to manage multiple projects and deliver high-quality documentation and support.

Requirements

Bachelor’s or master’s in business, health, engineering, computer science, or a related field; or equivalent experience.
8+ years of hands-on experience with Remedy ARS Development.
8+ years working with backend data and BMC ITSM v9+ features.
8+ years conducting code reviews and unit testing.
8+ years translating business requirements into functional specifications.
8+ years designing and building custom, data-driven solutions.
3+ years of experience with SQL.
3 + years developing reports using Smart Reporting and SSRS.
The ability to manage multiple projects from start to finish.
4+ years of experience integrating Remedy solutions with Web Services.
Proven team player who consistently meets demanding deadlines; adept at building relationships, facilitating discussions, and influencing outcomes with stakeholders both inside and outside the organization.
Outstanding verbal and written communication abilities.
Familiarity with privacy regulations and security best practices.
Skilled in conducting design walkthroughs with project teams.
Experienced in reviewing, analyzing, and updating product installation scripts, including encoding, testing, and debugging.
Comprehensive expertise with JIRA or comparable bug tracking platforms.
Strong understanding of project delivery methods within a matrixed organizational structure.
Experience developing reports, ARS code, and integrations in a Helix SaaS setting, 3+ years.

Responsibilities

Review business requirements with stakeholders and clarify as needed.
Walk through solution designs with the Experience Optimization team, then build and unit test the approved solution in lower environments.
Support stakeholders during validation and testing and document both the solution and promotion steps.
Support the development and design of an aligned user profile management tool to support streamlined customer experience in line with PB4P goals.
Enhance Helix workflows to support multi-service onboarding.
Build backend processes and Helix workflows aligned with PB4P deliverables to enable new digital product onboarding.
Develop backend automations to support online agreement workflows and provisioning.
Provide documentation, test results, and deployment guidance.
Conduct code reviews and unit testing.
Translate business requirements into functional specifications.
Design and build custom, data-driven solutions.
Develop reports using Smart Reporting and SSRS.
Deliver post-implementation support and resolve technical issues.
Create user and system documentation.