Software Developer Customer Data Platforms

Fidelity Canada•Toronto, ON

9d•CA$101,000 - CA$118,000•Remote

About The Position

The Software Developer Customer Data Platforms is responsible for designing, configuring, implementing, and optimizing Adobe Experience Platform (AEP)—specifically the Real-Time CDP(RCDP) and Adobe Journey Optimizer (AJO). This role combines technical development, data engineering, and marketing activation expertise, building customer profiles, schemas, data pipelines, decisioning logic, and journey orchestration to enable personalized, data driven customer experiences. The developer works closely with Marketing, CRM, Data Engineering, Digital, and IT teams to ensure Adobe Experience Cloud solutions are scalable, stable, and fully integrated with enterprise systems.

Requirements

Hands-on experience with Adobe Experience Platform (AEP) and Real-Time CDP.
Strong understanding of XDM schemas, profile stitching, datasets, and identity graphs.
Practical experience configuring Adobe Journey Optimizer journeys, events, conditions, templates, and personalization.
Ability to read/write JSON, design data models, and configure ingestion via APIs/SDKs.
Understanding of customer data pipelines, consent management, segmentation, and event-based activation.
Strong problem-solving and analytical mindset.
Ability to translate marketing needs into technical solutions.
Excellent communication and documentation skills.
Collaborative, able to work with cross-functional teams.
University degree, preferably in Computer Science, Engineering, Math or equivalent work experience
3+Yrs working with Adobe Experience Cloud, preferably AEP/RCDP and/or AJO.
Experience in MarTech engineering, marketing operations, or customer data orchestration.
Experience working in Agile teams (Scrum/Kanban).

Nice To Haves

Familiarity with Adobe Tags/Launch, AEM, or Adobe Analytics is a strong asset.

Responsibilities

Configure and maintain AEP schemas, datasets, identities, and data ingestion workflows.
Implement XDM-based modeling for profile and event data.
Build ingestion pipelines using batch APIs, streaming APIs, and source connectors.
Set up profile stitching, identity resolution, and governance policies.
Configure Segmentation Service, including rule-based and audience streaming segmentation.
Ensure compliance with data usage labels, privacy, and consent requirements.
Configure and build multichannel journeys, triggers, decision logic, and conditions.
Develop message templates (email, push, in-app, SMS) and dynamic personalization using handlebars or similar languages.
Integrate AJO with AEP profiles, events, and decisioning logic.
Ensure real-time event processing, journey activation, and error handling.
Optimize journey performance, delivery rules, and orchestration logic.
Lead any support activities for MarTech systems, overseeing incident response, root cause analysis, and timely issue resolution.
Manage defects, enhancements, and technical requests in collaboration with the Marketing technology product owners, MarTech Scrum team and Marketing and IT stakeholders.
Monitor platform health and performance; ensure adherence to SLAs, uptime requirements, and operational KPIs.
Coordinate with IT, vendors, and business teams to resolve issues efficiently and ensure continuous improvement.
Build integrations between Adobe platforms and CRM, web/app analytics, data lakes, and campaign platforms.
Use Adobe APIs (Batch/Streaming/Edge) for ingestion and journey activation.
Configure Edge Network and Customer Journey Analytics (CJA) inputs if applicable.
Work with engineering teams on ETL pipelines, data transformations, and API orchestration.
Produce clear documentation: data flow diagrams, schema dictionaries, journey logic, and integration specs.
Apply Adobe governance standards for data usage labels, privacy, access controls, and taxonomy.
Maintain versioning for schemas, audiences, and journey logic.
Perform unit tests, integration tests, and end-to-end journey/UAT validation.
Troubleshoot ingestion failures, segmentation issues, journey performance problems, and identity stitching concerns.
Support production releases, incident resolution, and continuous platform optimization.

Benefits

Base Salary and Discretionary Performance Bonus: Total annual cash compensation (base salary plus target bonus) ranges from $101,000 to $118,000, based on experience and qualifications.
RRSP Contribution: After 6 months of employment, we invest in your future with an RRSP contribution—no employee matching required.
Flexible working arrangements - 100% remote, hybrid, and in office options
Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
Parental leave top-up to 100% of your salary for a period of 25 weeks
Up to $650 for home office equipment
Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
Diversity and inclusion programs, including an active network of Employee Resource Groups
Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation