Software Dev Engineer 4 (ServiceNow)- ITSM Lead

The Church of Jesus Christ of Latter-day Saints•Riverton, UT

2d•Onsite

About The Position

The Software Development Engineer 4 is a seasoned professional, lead role responsible for developing technical designs and developing and maintaining software source code to support a solution. As an experienced member of a development team, the individual will be expected to solve complex technical issues and programming tasks. The individual may be asked to act as a technical lead on projects or solutions with moderate complexity or scope. This is an individual contributor role. This position is located in Riverton, UT. There may be relocation assistance for those not located in the area. This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel. We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.

Requirements

Bachelor's degree in related field or equivalent professional experience
Six years of progressive relevant professional experience
6+ years in ServiceNow Development
Significant hands-on experience with ServiceNow ITSM
Strong understanding of Agile Software Development methodologies and principles
Solid base of learning and some experience in all the primary areas of an n-tier enterprise system that may or may not be web based (e.g., interface domain logic and database layers)
Outstanding verbal and written communication skills
Ability to mentor and train peers
Exceptional troubleshooter with the ability to solve problems in a timely manner under pressure
Strong skills in engineering/programming, analytical/diagnostic/troubleshooting, web technology, and programming methodology
Solid understanding of systems and subsystems
Familiarity with Cloud Based Platforms and services
Strong understanding of DevSecOps
Strong understanding of Continuous Integration and Continuous Delivery principles
Advanced knowledge of applicable software, computer languages, and code to perform the responsibilities of this role
Proven aptitude and willingness to learn new technologies and programming languages

Responsibilities

Contribute to and perform analysis of functional requirements
Participate in vendor or technology evaluations and identify critical gaps in their offerings
Participate in the formulation of technical recommendations
Act as a technical lead and, if assigned, mentor peers
Create technical designs mapped to functional requirements
Provide estimates for development tasks
Design, develop, and test code for software development projects
Participate in code reviews
Develop technical documentation
Participate in the Incident Management process and fix defects on a 24/7 basis
Contribute to the design, and implementation, and measures required to protect solutions from security compromise
Comply with policies, standards, and regulatory requirements and ensure all others are doing the same
Document new technical knowledge and train others on emerging needs and technologies