Software Data Entry Specialist I

SBM OffshoreMcClellan Place, CA
1d$21 - $22

About The Position

Job Overview The Software Data Entry Specialist I will become an expert in the 4Insite web and mobile platforms. Responsible for maintaining accurate records of large-scale data management and review. Roles & Responsibilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned.

Requirements

  • Bachelor’s degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience.
  • May be required to have a valid driver’s license.

Responsibilities

  • Become an expert in the 4insite web and mobile platforms
  • Evaluate accuracy and relevancy of AI responses
  • Provide detailed feedback to improve AI performance and accuracy
  • Maintain accurate records of large-scale data management and review
  • Collaborate with the AI development team to enhance system functionalities
  • Report any discrepancies or issues identified during the data review process
  • Collect qualitative and quantitative data to contribute to daily project reports
  • Reviews and verifies change requests and documents to determine accuracy and completeness of information
  • Utilizes discretion and escalates issues as needed to correct or complete data.
  • Completes all tasks in a timely and accurate manner.
  • Ensures all data is entered by appropriate deadlines and contain appropriate approvals
  • Ensure data is distributed to all the proper channels of visibility on the software platform
  • Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
  • Troubleshoot the end user’s issue and resolve upon first contact
  • Helping with customer support tickets during downtime
  • Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
  • Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view
  • Other duties or special projects as assigned by management
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