Software Customer Support Specialist

Campspot

2d•Remote

About The Position

As a Software Customer Support Specialist, you will assist our software customers during scheduled software support hours. Your primary responsibility will be to work with campground and resort staff on inbound call/email/chat questions in a range of difficulty. You will become a master of the ‘ins and outs’ of the Campspot reservation software. You will be expected to courteously share this expertise with campground management and staff at their request by phone, email, and remote desktop demonstration. A high level of technical ability is preferred. Camping is a service-driven industry, with many of our partnering parks conducting the majority of their business outside of traditional business hours and on weekends. To best support our partners and their guests, employees in this role work within a clearly defined shift schedule that includes coverage during evenings, weekends, and select major holidays. Given that the busiest camping season falls between Memorial Day and Labor Day, this position is best suited for individuals who are available to work consistently throughout the summer and who prefer to schedule extended time off during the off-season months. Currently we are hiring for two shifts: Saturday-Sunday 9a-6p and Monday-Wednesday 11a-8p EST Saturday-Sunday 9a-6p and Wednesday-Friday 11a-8p EST

Requirements

Excellent written and verbal communication skills
Patient and courteous demeanor when working with customers
Availability to work the specified schedule (including evenings, weekends, and select major holidays)
Attention and obsession with detail and accuracy
Effective and efficient problem solving
Demonstrated ability to manage multiple, simultaneous, and sometimes competing priorities
Experience in and ability to thrive in a fast-paced environment

Nice To Haves

Available to start immediately
3 years experience in customer service or related role
Experience working in the recreation/hospitality/tourism industry
Experience working with Software as a Service (SaaS)
Proficient in Google Business Suite and Microsoft Office, specifically MS Excel
Located near our Grand Rapids, MI headquarters
Reside in US states where we currently have employees (CO, IL, ME, MA, MI, NH, NY, NC, OR, TX, UT, VT, and VA)

Responsibilities

Assist software customers during scheduled software support hours.
Work with campground and resort staff on inbound call/email/chat questions of varying difficulty.
Become a master of the Campspot reservation software.
Share expertise with campground management and staff via phone, email, and remote desktop demonstration.