Intern/Co-Op-Software Configuration Analyst

Consumers Energy•Jackson, MI

5d•Hybrid

About The Position

Consumers Energy is Michigan’s largest energy provider, serving 6.8 million residents across 68 Lower Peninsula counties. The Digital Products and Technology team is at the forefront of innovation, developing cutting-edge digital solutions to transform customer and community energy experiences. Guided by a Digital First strategy, the team utilizes modern technical practices and agile methodologies to create intuitive, impactful software that delivers business value and enhances user experiences. This role offers a challenging and rewarding opportunity for interns to engage with critical topics, sharpen analytical, creative, and leadership skills, and contribute to developing innovative applications using agile tools. Interns will drive operational improvements, enhance performance in energy delivery, and develop applications to increase customer satisfaction. The position provides hands-on experience with cutting-edge technology and core problem-solving skills, allowing exploration of disruptive trends and support for senior leaders in a collaborative environment. The program includes immersion in company culture, connections with industry professionals, and participation in events like company tours and the Intern Challenge.

Requirements

Strong written and verbal communication skills
Ability to maintain and update technical documentation (Job Aids)
Growth mindset with a willingness to learn and adapt
Business value-focused mindset with an understanding of broader impact
Awareness of basic architectural concepts and standards
Ability to work effectively in a collaborative team environment
Basic understanding of software configuration and maintenance.
Currently enrolled and actively pursuing a bachelor’s or master’s degree in the business or engineering field majoring in Computer Engineering, Computer Science, Information Systems, Industrial Engineering, or a similar field.
Minimum GPA requirement of 2.7.

Nice To Haves

Coursework, class projects, student organization involvement, or prior internship experience related to software, information systems, computer science, engineering, data, or technology (e.g., SQL, data modeling)
Exposure to configure, testing, troubleshooting, or supporting software applications (e.g., QA testing, PowerShell, Test cases).
Interest in learning how Commercial Off-the-Shelf (COTS) platforms are configured, maintained, integrated, and used to support business processes (SAP, ServiceNow, ArcGIS, etc.).
Experience creating or updating documentation such as project notes, technical instructions, user guides, test results, ReadMe files, or process documentation.
Familiarity with basic software development concepts, scripting, databases, APIs, cloud platforms, or system integration concepts.
Exposure to agile tools or team-based project practices, such as user stories, backlog tracking, sprint planning, or collaborative delivery (Azure DevOps).
Demonstrated curiosity, problem-solving ability, attention to detail, and willingness to learn new technologies, business processes, and industry-specific systems.

Responsibilities

Support the design, documentation, configuration, testing, validation, implementation, and management of Commercial Off-the-Shelf (COTS) software products, customizing solutions as needed to meet business requirements and ensure seamless integration with existing systems.
Contribute to routine configuration and maintenance activities to ensure software systems operate securely, efficiently, and effectively.
Help identify and work within constraints of vendor platforms while optimizing performance and functionality despite technical limitations, licensing restrictions, or integration challenges.
Perform other duties as assigned.