Software Configuration Analyst I - Hybrid, Bala Cynwyd, PA

TMNA Services•Bala Cynwyd, PA

5d•Hybrid

About The Position

Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States. This role participates in the review, analysis, modification, customization, development, enhancement, and maintenance of applications and systems. The position involves participating in the design, configuring, testing, debugging, and implementation phases of the application systems development process, as well as providing technical support for bug fixes, defects, issue resolution, and regular maintenance.

Requirements

Bachelor's degree (in Computer Science, MIS, or Software Engineering) or equivalent experience preferred.
0-2 years’ experience preferred.
Demonstrated ability to learn and adopt innovative technologies and tools.
Knowledge of scripting languages and tools for creating event-driven, interactive webpages.
Knowledge of tools and programming languages for writing and modifying programs that comprise an application system.
Knowledge of tools and facilities for developing and populating application databases.
Knowledge of source code repositories.
Knowledge of Microsoft Office products (Visio, Excel, Word, PowerPoint, and Access).
Strong writing and communication skills.
Knowledge of Unit testing frameworks.
Strong customer service orientation (responsive, consultative, collaborative and accurate).
Strong interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner.
Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions.
Strategic thinking: Applies organizational acumen to identify and maintain focus on key success factors for the organization.
Superior attention to detail.
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.
Ability to work independently and without supervision.
Ability to work effectively and collaboratively in a team.

Nice To Haves

Knowledge of deployment automation tools and DevOps practices is a plus.
Knowledge of SDLC and software support and maintenance approaches like Scrum and Waterfall.
Knowledge of approaches, tools, and techniques for design and development of paper-based and online technical reference documentation, guidelines, standards, procedures, processes, applications, etc.

Responsibilities

Participates in the configuration, development, and maintenance of enterprise contents including documents, letters and forms, and configuration of new and existing products in the insurance suite.
Identifies and documents business, functional, and technical problems.
Develops and analyzes business requirements documents.
Gathers and/or analyzes requirements for fixes and enhancements; develops and documents application specifications.
Develops work tasks, estimates, schedules, materials and plans to meet business needs.
Communicates technical recommendations back to business analysts, subject matter experts and end users.
Works in development and configuration of applications systems according to provided technical specifications, design and business requirements.
Codes and configures software applications to adhere to designs supporting internal business requirements or external customers.
Assists in the design and development of documents, forms and application configuration according to provided technical specifications and business requirements.
Develops procedures and queries for analysis and reports.
Provides feasibility and analysis in generating ad hoc queries.
Performs artifact reviews to ensure implementation accuracy of technical specifications and the enforcement of the best coding practices and standards during the development process.
Ensures accuracy of the implementation through design and execution of unit testing.
Ensures the development and maintenance of SDLC artifacts related to implementation.
Works collaboratively with Architects, Business Analysts, technical leads, QA teams, and subject matter experts of the various upstream and downstream systems in the design and development of solutions to meet business needs.
Supports QA and UAT execution and deployments in various environments.
Prepares deployment plan, troubleshoots and resolves production problems.
Plans release packages of various applications and related components, working with the release management team.
Follows SDLC processes (e.g., change management processes, release processes, source code controls, build processes, and others), style requirements and all other procedures necessary for data and system integrity.
Adheres to the best practices during the development process with various team members.
Supports on-going operational L3 production support and maintenance.
Monitors processes and creates improvements to performance where applicable.
Researches cause and determines the impact of production issues.
Monitors and manages incident and request queues, estimates work required, and works with other team members to prioritize and plan fixes/enhancements.
Manages incidents and ad hoc requests in terms of severity.
Provides resolution of incidents and ad hoc requests per established SLAs.
Provides technical assistance to inquiries regarding issues and/or questions.
Assists other junior and offshore team members.
Coordinates and communicates with other teams.
Performs a variety of tasks using creativity and latitude.