Software Business Analyst

Jahnel Group•Schenectady, NY

9d•$125,000 - $140,000•Remote

About The Position

Jahnel Group is seeking a Software Business Analyst to join their team. This is a highly collaborative, customer-facing role where you will work directly with clients, stakeholders, developers, QA engineers, and product teams to transform business needs into well-defined software solutions. The ideal candidate enjoys asking the right questions, uncovering business problems, and translating complex requirements into actionable user stories that development teams can confidently deliver. You will play a key role throughout the entire software development lifecycle—from discovery and requirements gathering through testing, demonstrations, and continuous product improvement.

Requirements

5+ years of Business Analyst experience within software development environments.
Proven experience writing user stories and acceptance criteria in Agile/Scrum teams.
Strong experience working directly with external clients and business stakeholders.
Excellent communication, facilitation, presentation, and relationship-building skills.
Experience with Agile project management and ticketing tools such as Jira, YouTrack, or similar platforms.
Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
Ability to understand business processes and translate them into functional software requirements.
Comfortable collaborating with software engineers, QA teams, Product Owners, and business stakeholders.
Experience creating process flows, user journeys, wireframes, or mockups using tools such as Lucidchart, Miro, Balsamiq, or similar.
Familiarity with relational databases and the ability to understand data structures and business logic.
Strong proficiency with Microsoft Office tools including Excel, Word, and Outlook.
Must be highly organized, self-motivated, and able to prioritize multiple initiatives in a fast-paced environment.
Bachelor's degree in a related field.
Candidates must be legally authorized to work in the U.S. without current or future sponsorship.

Nice To Haves

Understanding of SQL and the ability to read or analyze queries is preferred.
Experience working within financial services, claims processing, regulatory software, or other enterprise software environments is a plus.

Responsibilities

Partner directly with external clients and internal stakeholders to gather, analyze, and document business and software requirements.
Facilitate discovery sessions, stakeholder interviews, workshops, and workflow analysis to understand business processes and identify opportunities for improvement.
Translate business needs into clear user stories, functional requirements, and detailed acceptance criteria within Agile environments.
Create process flows, wireframes, mockups, and supporting documentation that help development teams understand proposed solutions.
Maintain requirement traceability throughout the software development lifecycle.
Serve as the primary point of clarification for developers during implementation.
Collaborate closely with QA teams to define test plans, user acceptance testing (UAT) scenarios, and feature validation.
Support UAT execution, defect triage, and validation of completed work against business requirements.
Lead software demonstrations with clients and stakeholders, gather feedback, and refine requirements as needed.
Communicate requirement updates, project risks, scope changes, and timeline impacts across cross-functional teams.
Analyze client feedback, support requests, and product usage trends to identify usability improvements and future enhancements.
Continuously evaluate existing workflows and recommend improvements that enhance user experience and overall product quality.
Occasionally travel (up to 10%) for client discovery sessions, workshops, or meetings.