Software Asset Management Analyst

Empower AI Inc.•Falls Church, VA

1d•$57,470 - $82,880•Onsite

About The Position

Empower AI is seeking a Software Asset Management Analyst to support government clients in managing their software licenses and IT assets. This role involves implementing and maintaining software license management programs, ensuring compliance, and advising leadership on software investment decisions. The position requires a strong understanding of software licensing models, ITAM systems, and policy adherence within a government environment.

Requirements

Active Secret security clearance at time of award.
Demonstrated ability to exercise discretion and independent judgment with respect to matters of significance, including software license position determinations, reconciliation variance resolution, and recommendations relied upon by the Government in software investment decisions.
Strong organizational and time management skills.
Demonstrated ability to author and maintain standard operating procedures and program documentation that govern the work of others.
Working proficiency with ServiceNow as the system of record for software request and software asset data.
Good written, oral, and interpersonal communication skills; ability to present ideas in business-friendly and user-friendly language.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Highly self-motivated and directed; keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Bachelor’s degree in Information Technology, Business Administration, Logistics, or a related field.
3 or more years of progressively responsible professional experience in software asset management, software license compliance, or IT asset management, with demonstrated progression into analytical, advisory, and program-governance functions.
Demonstrated experience developing and maintaining standard operating procedures, process documentation, or program implementation plans governing enterprise IT asset or software license management.
ITIL v4 Foundations certification.

Nice To Haves

Prior experience supporting a DoD or J6 customer environment is strongly preferred.
IAITAM Certified Software Asset Manager (CSAM).
Microsoft Licensing Fundamentals certification.

Responsibilities

Hold continuing ownership of the Software License Management and Accountability Program Implementation Plan and its Standard Operating Procedures and TTPs.
Conduct recurring reviews of the Program Implementation Plan, Standard Operating Procedures, and TTPs against changes in the environment, publisher licensing models, DoD and DISA policy, and observed program performance.
Advance software ITAM maturity toward a proactive posture by assessing current-state practice, determining accountability gaps, and recommending process changes.
Independently evaluate the software license position within the ITAM system and determine if available entitlement supports a requested provisioning action.
Authorize or withhold software installation based on license determinations, interpreting licensing models and enterprise agreements.
Determine license allocation and assignment to supported customers and maintain the authoritative record of those assignments.
Determine which license positions constitute low-availability or other conditions warranting Government attention, and advise on availability, provisioning posture, and operational implications.
Establish and maintain the authoritative provisioned software list (SAM Approved List).
Govern one-to-one reconciliation between deployment and usage records and purchase and license records, investigating variances and determining root cause and resolution.
Govern the integrity of software asset data across ServiceNow and the ITAM system of record, directing correction, reconciliation, or process change as needed.
Produce and interpret the Authorized Provisioned Software License Report and the Open and Processed Ticket/Task Report, and present the license position and its implications to Government leadership.
Download, maintain, and control custody of software programs and license keys within the software library.
Perform transactional and record-keeping tasks attendant to these determinations, including request intake and status update within ServiceNow and entry of provisioning records.