Software Architect

Genesys • Ottawa, ON

5d • Remote

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Role Overview: Search powers real time discovery across the Genesys Cloud platform, enabling customers to instantly access conversations, analytics, and operational insights at massive scale. This role architects and advances the distributed systems that process millions of events per minute and index terabytes of data nightly, ensuring high availability, performance, and precision. You will shape the evolution of our large scale search infrastructure, influencing architecture decisions that impact enterprise customers globally. At Genesys, we build technology that strengthens human connections, and you will play a critical role in delivering intelligent, scalable search experiences that drive measurable customer value.

Requirements

• Demonstrate extensive experience building distributed systems and microservices architectures in Java
• Apply deep expertise with Spring frameworks in large scale production environments
• Design and optimize Elasticsearch or equivalent search platforms, including indexing and query performance tuning
• Architect event driven systems using technologies such as Kafka
• Leverage AWS services including EC2, S3, and Lambda to build resilient cloud native systems
• Translate business requirements into scalable, maintainable search architectures

Nice To Haves

• Lead architectural initiatives that span multiple engineering teams
• Optimize big data pipelines that process high volume nightly workloads
• Implement CI and CD practices that support automated testing, deployment, and scalability
• Influence platform level technical strategy within complex enterprise environments

Responsibilities

• Architect and evolve large scale distributed search systems that process millions of events per minute in real time
• Lead end to end design of scalable search solutions from requirements through production delivery
• Drive improvements in platform reliability, performance, and resiliency across search services
• Influence engineering standards by advocating for best practices in search architecture and query optimization
• Partner with product managers and cross functional teams to align technical direction with business outcomes
• Oversee indexing strategies and data modeling to improve search accuracy, latency, and scalability
• Guide code quality through active participation in design discussions and code reviews
• Resolve complex production challenges to maintain system stability and customer trust

Benefits

• Comprehensive extended group health coverage
• Generous paid time off, including vacation and personal leave
• Retirement savings program with employer RRSP matching up to a prescribed maximum amount
• Family-friendly benefits, including parental leave top-up and adoption assistance
• Growth and development opportunities through access to learning resources and internal mobility programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed