Software Architect, Sales & Success

Autodesk•San Francisco, CA

1d•$143,000 - $256,520

About The Position

Autodesk is looking for a Software Architect to join our COO Architecture team, leading the architecture of next-generation Go-to-Market (GTM) systems. In this role, you will report to the Distinguished Architect for Sales, Marketing, and Customer Success, and collaborate with a global team of architects driving Autodesk’s digital transformation. You will play a key role in reimagining our GTM ecosystem by modernizing platforms and embedding AI-first and agent-driven architectures across Sales and Customer Success. This includes leveraging Agentic AI frameworks (e.g., Salesforce Agentforce) and integrating cutting-edge AI technologies such as OpenAI, Anthropic, and developer tooling like Cursor to automate workflows, enhance decision-making, and enable intelligent, autonomous business processes. This is a high-impact opportunity to shape Autodesk’s revenue engine by designing scalable, secure, and intelligent systems that accelerate growth and operational efficiency.

Requirements

Bachelor’s or Master’s degree in Computer Science, Information Systems, or related technical field
12+ years of experience delivering enterprise software solutions, with strong focus on Sales, Customer Success, and CRM domains
Proven experience designing and delivering AI/ML or Generative AI solutions, including hands-on exposure to LLM platforms such as OpenAI, Anthropic, or similar
Experience building or integrating agentic or autonomous systems, including exposure to Agentforce or similar agent frameworks
Salesforce certifications and deep expertise across Sales Cloud, Data Cloud, and Customer Success ecosystems
Strong experience with data integrations and distributed systems (APIs, event-driven architectures, data pipelines, security layers)
Domain knowledge across marketing, CRM, ERP, customer success platforms, and analytics ecosystems
8+ years of experience working with customer success and sales systems, including business process mapping and customer journey design
Experience architecting solutions for large-scale enterprises with a focus on scalability and resilience
Familiarity with AI-assisted development tools (e.g., Cursor) and modern engineering practices
Strong understanding of compliance and data governance (GDPR, SOX, etc.), including implications for AI systems

Responsibilities

Lead end-to-end solution architecture and define the strategic roadmap for Sales and Customer Success platforms, with a strong focus on AI-driven automation and intelligent systems
Architect agent-based and autonomous workflows using platforms like Salesforce Agentforce, enabling proactive customer engagement, pipeline acceleration, and operational efficiency
Design and implement AI-powered GTM solutions, leveraging LLM ecosystems (OpenAI, Anthropic) for use cases such as: Intelligent lead scoring and routing Sales copilots and customer success assistants Automated insights generation and forecasting Conversational interfaces and workflow automation
Define scalable, event-driven and composable architectures, integrating CRM, CDP, ERP, and Customer Success platforms with modern data platforms
Stay at the forefront of innovation across: Generative AI, Agentic AI, and ML Salesforce ecosystem (Sales Cloud, Data Cloud, Einstein, Agentforce) Modern AI developer tooling (e.g., Cursor, prompt engineering frameworks)
Drive adoption of AI-enabled architectures, ensuring responsible AI practices, governance, compliance, and data security
Collaborate cross-functionally with GTM, Product, Engineering, and Data teams to design AI-infused customer journeys and business processes
Define build vs buy strategies, including evaluation of AI platforms, open-source frameworks, and SaaS tools
Architect and guide implementation of modern cloud-native, API-first, and data-centric platforms, enabling real-time intelligence and personalization
Develop conceptual and logical data models in partnership with Data Architects, ensuring readiness for AI/ML workloads
Translate complex technical and AI-driven concepts into clear strategies for both technical and non-technical stakeholders
Ensure non-functional requirements including scalability, reliability, security, compliance, and AI governanceare met

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work.
Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

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