Software Apps Engineer I

IGT, a Nevada Corporation•Spring Valley, NV

4d•$58,380 - $75,000•Onsite

About The Position

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership. Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Requirements

Associates degree is required; bachelor's degree preferred.
0-2 years of experience working with software and hardware in a complex business and systems environment.
1+ years of experience working in a gaming venue with preferred knowledge in one or more databases.
1+ years of experience working with ATM system / equipment installations.
Demonstrated experience working with software development and application deployment in a fast-paced Windows Operating System environment.
Possess analytical and problem-solving skills; consistently delivers projects and solutions in a timely manner.
Systems administration and some programming experience a plus.
Understanding of casino / gaming environments and requirements.

Nice To Haves

Bachelor's degree preferred.
Knowledge in one or more databases.
Systems administration and some programming experience a plus.
Understanding of casino / gaming environments and requirements.

Responsibilities

Provide technical support to internal and external clients by troubleshooting issues, gathering requirements, and delivering solutions via phone, email, remote access, and other support channels.
Configure, monitor, test, and support software applications, including software updates, patches, installations, enhancements, and quality assurance testing.
Collaborate with cross-functional teams to resolve customer issues, support deployments, communicate software defects, and recommend product improvements.
Serve as a primary point of contact for customer communications, ensuring timely responses and a high level of customer satisfaction.
Assist with support reporting, documentation, software guides, and the development of custom client solutions to meet business needs.
Provide technical assistance to engineering, client success, help desk, and training teams while continuously developing advanced product knowledge.