Software Applications Engineer
KLA•Milpitas, CA
•Onsite
About The Position
The Software Applications Engineer is a strategic customer-facing role supporting Frontline software products across the Americas and Europe. The position combines customer support, customer training, and technical project management, with an approximate focus of 50% customer support, 25% customer training, and 25% technical project management. This role reports to the Regional Product Manager, Americas and Europe.
Requirements
- Ability to work independently while collaborating effectively within a dynamic, cross-functional team environment.
- Strong verbal and written communication skills, with the ability to explain technical subjects clearly to customers and internal teams.
- Fluency in English is required; additional languages are a plus.
- Previous experience in customer support, software implementation, technical training, and technical project management.
- Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years
Nice To Haves
- Working knowledge of PCB manufacturing processes and related engineering workflows are highly desirable.
- Administration-level knowledge of Frontline software products, including InCAM Pro, InFlow, InSight, or Genesis, is highly desirable.
- Experience with high-level programming languages such as Perl or Python and Oracle database management is a plus.
Responsibilities
- Provide technical assistance, troubleshooting, and customer support for Frontline software products.
- Deliver customer training and implementation support for new customers, product deployments, upgrades, and new feature introductions.
- Support sales activities as needed, including technical discussions, customer presentations, and product feature demonstrations.
- Collect, document, and communicate customer feedback to support product improvements and enhancement planning.
- Participate in domestic and international travel to support customer engagements, implementations, training, and project activities.
Benefits
- medical
- dental
- vision
- life
- 401(K) including company matching
- employee stock purchase program (ESPP)
- student debt assistance
- tuition reimbursement program
- development and career growth opportunities and programs
- financial planning benefits
- wellness benefits including an employee assistance program (EAP)
- paid time off
- paid company holidays
- family care and bonding leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
