Software Application Support Systems Engineer Advisor - TS/SCI w/poly
About The Position
We are seeking a knowledgeable and customer-oriented Software Application Support Systems Engineer to join our team. In this role you will provide Operational Support and be responsible for ensuring the stability and optimal performance of our software applications. You will act as a point of contact for technical issues, troubleshooting software errors, providing user support, and collaborating with our engineering team to implement fixes. This will require the ability to start, stop and diagnose services running in Linux. Some software includes Apache NiFi, Datarunner, MongoDB, ElasticSearch, AWS EC2 instances, CHAP. You will provide after-hour "on-call" support as needed.
Requirements
- Active TS/SCI clearance with current polygraph required
- Ten (10) years’ experience as a SE in programs and contracts of similar scope, type and complexity is required.
- Bachelor’s degree in System Engineering, Computer Science, Information Systems, Engineering Science, Engineering Management, or related discipline from an accredited college or university is required.
- Five (5) years of additional SE experience may be substituted for a bachelor’s degree.
Nice To Haves
- Experience maintaining, configuring and supporting complex software applications
- Experience with Linux command line and Systems Administration support
- Ability to maintain a comprehensive knowledge base of common issues, technical documents, and user guides
- Experience with technologies such as; Docker, MongoDB, Mongo Compass, ElasticSearch, AWS and ContainerYard
- Ability to proactively monitor application performance, system health checks, and database status to ensure maximum uptime
- Ability to troubleshoot and analyze software issues, evaluate error logs, identify root causes
- Experience working with Atlassian tools, Jira, Confluence
- Familiarity with web application architectures, web servers (e.g., Apache, Tomcat, IIS), and APIs.
- Familiarity with Apache NiFi, Dataflow and Mission data formats
- Excellent communication skills with the ability to perform independently
- Strong sense of ownership to drive issues to resolution while maintaining high customer satisfaction
Responsibilities
- Provide Operational Support and be responsible for ensuring the stability and optimal performance of our software applications.
- Act as a point of contact for technical issues, troubleshooting software errors, providing user support, and collaborating with our engineering team to implement fixes.
- Start, stop and diagnose services running in Linux.
- Provide after-hour "on-call" support as needed.
- Maintaining, configuring and supporting complex software applications.
- Linux command line and Systems Administration support.
- Maintain a comprehensive knowledge base of common issues, technical documents, and user guides.
- Proactively monitor application performance, system health checks, and database status to ensure maximum uptime.
- Troubleshoot and analyze software issues, evaluate error logs, identify root causes.
Benefits
- 280 hours of annual leave (5 weeks of PTO & 2 weeks of holiday)
- Health Benefits (medical, dental & vision) – very low to no cost employee contributions
- Annual Critical Skills Bonus
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What This Job Offers
Job Type
Full-time
Career Level
Senior
