Software Application Support Engineer, Retail & Marcom Engineering (R&ME)

Apple • Sunnyvale, CA

17h

About The Position

Imagine what you could do here! The people here at Apple don’t just create products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Retail Engineering Operations & Support team (REOS), we provide world-class support to Apple stores worldwide, both online and physical stores. Our main goal is to facilitate a magical, personalized shopping experience where customers can buy, and learn everything Apple, wherever they are. To achieve this, we’re looking for someone with extraordinary talent and passion to help us do extraordinary things! We are seeking a detail-oriented Application Support Engineer to manage and support our software releases in non-production test environments before go-live. You will act as the bridge between engineering, QA, UAT, and DevOps teams— troubleshooting environment drift, data setup and system issues, and ensuring test environments readiness.

As part of the global Apple Online Store non-production support team, you will triage critical system issues, deploy proactive monitoring, and coordinate cross-functional stakeholders under pressure to ensure rapid service restoration. Leveraging deep technical expertise and independent judgment, you will handle complex technical challenges while championing a growth mindset focused on automation, optimization, and operational efficiency.

Requirements

• 4+ years of software engineering in development, application support, DevOps/SRE, including incident, change and problem management using an enterprise ITSM tool
• Proficiency in Java, Scala, or other object-oriented programming languages for conducting comprehensive technical analysis and independent debugging
• Hands-on experience with Splunk or other monitoring/observability tools
• Working experience with RDBMS and PL/SQL
• Working experience with cloud infrastructure such as AWS
• Excellent analytical and problem-solving skills in high-pressure outages, with the ability to conduct root cause analysis and articulate technical problems clearly to non-technical stakeholders
• Bachelor's degree or higher in Computer Science or a related STEM field or job related work experience

Nice To Haves

• Working experience on cloud infra, like AWS, is a plus
• Good knowledge of Unix Shell Scripting
• Support experience with eCommerce platform is a plus

Responsibilities

• Manage and support software releases in non-production test environments before go-live.
• Act as the bridge between engineering, QA, UAT, and DevOps teams.
• Troubleshoot environment drift, data setup and system issues.
• Ensure test environments readiness.
• Triage critical system issues.
• Deploy proactive monitoring.
• Coordinate cross-functional stakeholders under pressure to ensure rapid service restoration.
• Handle complex technical challenges.
• Champion a growth mindset focused on automation, optimization, and operational efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level