Software Administrator

Goodwill Easterseals Miami Valley•Dayton, OH

6d•Onsite

About The Position

This is an IN-PERSON / ON-SITE position. The Software Administrator will maintain the Quality Assurance software with an emphasis on Carelogic and Salesforce platforms for the agency. This role involves maintaining and managing users, roadmaps, release notes, data governance, training, and other system maintenance. The administrator will gather requirements and configure changes within the platforms to support relevant new and existing programs, departments, and feature requests. They will obtain feedback to ensure successful launch of new features and effective use of existing features, provide training to new and existing users, and ensure continual improvement and enhancement of the platforms.

Requirements

Excellent working knowledge of Microsoft Office products.
Must maintain the ability to pass a criminal background check and random drug screens.
Customer Service Oriented with a pleasant disposition and relationship-building skills.
Demonstrate initiative and flexibility with good written and verbal communication skills to provide written documentation (SOPs) and training to end users and key stakeholders.
Must be able to work independently with little direct supervision as well as have the ability to work cooperatively as a team member.
Must be able to follow through with projects and assignments in a timely and efficient manner.
Ability to prioritize and manage multiple tasks simultaneously.
Uncompromising ethics and integrity.
Must possess excellent organizational, writing, and reading skills.
Must be proficient in Salesforce Lightning and/or related CRM/EHR products.
Must possess a proactive attitude to platform enhancements.
Designing scalable, best practice solutions.
Translating requirements into technical solutions.
Experience in change management and governance.

Nice To Haves

Relevant experience with information systems, computer science, CRM/EHR administration, Salesforce Certifications, or medical coding/billing desirable.
Experience with Advisor and OnBase systems preferred.

Responsibilities

Maintain all aspects of user and license management including new user setup/deactivation, permissions, and security across systems.
Construct system configuration changes, including (but not limited to): Flow, assignment rules, approval processes, fields, page layouts, record types, apps, actions, custom settings, mobile administration, dashboards, reports, activities, procedures, modifiers, fee matrices, and payers.
Maintain development testing environments.
Support program staff by monitoring department functions and serving as an alternate in various administrative and system tasks, providing support and coverage as needed.
Attend relevant program and billing meetings to identify needed system configuration changes and assist in resolving billing issues.
Identify unused or underutilized platform features.
Create a platform roadmap and define priorities, liaising with stakeholders.
Facilitate the communication of any platform changes to end users and stakeholders.
Data management to improve data quality, implementing rules and automation as needed.
Manage proactive system maintenance including security reviews, release updates, community forums, and new feature releases.
Manage user support tickets.
Monitor and improve user adoption.
Create and maintain training materials/SOPs and provide new user and ongoing training.
Maintain and support integrated applications including (but not limited to): DocuSign, Conga, Survey Monkey, Outlook, Dr. First, etc.
Comply with all Agency policies, procedures and safety standards throughout work areas and maintain same to meet CARF, HIPAA, Department of Labor and other regulatory standards.