Softgoods Supervisor (Full-Time)

Giant Tiger • Salaberry-de-Valleyfield, QC

3d • Onsite

About The Position

This role is responsible for ensuring a high level of customer service in assigned departments, overseeing daily operations, and training associates on policies and procedures. The supervisor will manage merchandise ordering and replenishment, lead a team, and ensure adherence to Giant Tiger's systems and standards. They will also be involved in merchandising, inventory management, resolving customer complaints, opening/closing the store, community engagement, and ensuring compliance with health, safety, loss prevention, and specific sales policies (e.g., tobacco, lottery).

Requirements

• Proven motivator / team leader
• Ability to work independently and as part of a team
• Effective customer service, communication and interpersonal skills (with employees, customers, vendors, other third party)
• Exceptional planning and organizational skills
• Strong merchandising and analytical skills
• 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Responsibilities

• Ensuring a high level of customer service for assigned departments
• Overseeing the day-to-day operations
• Training and communicating policies and procedures to department Associates
• Completing ordering and replenishment of merchandise
• Supervising a team within the assigned departments while ensuring cross-functional collaboration
• Ensuring execution of the GT System (policies, procedures, standards) by all Associates
• Taking appropriate action and providing recommendations based on analysis of assigned area
• Leading merchandising activities
• Following best practices when receiving and processing merchandise
• Preparing and participating in inventory management activities (e.g., cycle counts)
• Providing input to the Store Owner/Manager into scheduling and quantification
• Resolving customer complaints quickly and professionally
• Opening and closing the store on a rotating basis
• Actively involved and connected with the store’s local community
• Supporting the store owner/manager on additional tasks and projects
• Ensuring health and safety policies and guidelines are followed
• Ensuring the checkout work area is kept clean and organized
• Ensuring Loss prevention best practices are followed
• Ensuring compliance of all policies when selling Tobacco and Lottery

Benefits

• Competitive Compensation
• Profit Sharing
• Health Benefits and Paid Time Off
• Career Growth
• Store Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed