Soft Services Specialist

JLL•Austin, TX

3d•Onsite

About The Position

The Soft Services Specialist is responsible for supporting soft services operations within the Carolinas Region portfolio, under approved processes and procedures in accordance with the requirements of all local, state and federal mandates. The Soft Services Assistant Manager will be expected to provide superior client service while enhancing their individual personal and professional skills. The role is Client facing and the Soft Services Specialist must be able to exhibit exceptional customer service and communication skills, both in-person and virtually.

Requirements

Bachelor’s degree or equivalent education and experience
Outstanding attention to detail
Ability to manage multiple priorities and deliver results in a fast-paced environment
Highly collaborative with strong interpersonal skills and track record of excellent internal and external customer service
Ability to work independently – strong prioritization and time management skills
Highly organized with a proactive mindset
Excellent verbal and written communication skills with the ability to communicate professionally
Proficient skills in Microsoft Office Suite (Excel, Work, PowerPoint, Visio, Outlook, and Access)
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

2 – 3 years prior experience in supply chain (vendor) management, operations, hospitality services, facility / property management experience and/or knowledge of commercial real estate, preferred

Responsibilities

Ensure food services, mail services, conference services, copy centers, fitness centers, media services, secure destruction services, & parking are executed in a manner consistent with the Client’s global standard processes, professional brand image, and compliant with applicable local laws, rules and regulations
Conduct monthly / quarterly / annual on-site operational assessments of vendor service level agreements, compliance with policies and regulations, and performance metrics to ensure flawless execution and stable service delivery for the Client
Build strong relationships and work collaboratively within the facility management team in the delivery of the services across all business lines (Engineering, Transactions, Projects, Planning, etc.) and coordinate with vendors and the Client
Anticipate and respond to Client’s needs and concerns. Serve as the initial point of contact for Client employee inquiries and issues related to Soft Services
Ensure the customer experience is at the forefront of every client interaction while still adhering to approved policies and procedures
Assist with the routing and dispatching of work orders to technical staff, vendors or other services providers
Identify potential risks and escalate, as appropriate, to ensure no privacy breeches, security incidents or disruption to the Client’s operations occur
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices, new tools, process re-engineering and other ideas that provide service delivery efficiencies
Support ongoing cost reduction programs to reduce operating costs while managing risk
Travel up to 25% within the Carolinas Region
Consistent local travel required to support stakeholders and become an expert in the facility portfolio
Implement strategic initiatives at the direction of the Soft Services leadership
Perform additional job duties, as requested