Soft Service Coordinator

Amentum•Chandler, AZ

3d•Hybrid

About The Position

The Soft Services Coordinator is responsible for the overall support of both Soft Services Managers for Landscaping, Waste/e-waste Removal, Fitness Centers, Pest Control, Golf Carts, Custodial, Cleanroom, & Site Projects Soft Services Coordinator is responsible for the non-technical aspects of facility management, ensuring a clean, safe, and functional environment for occupants and the facility itself. This role focuses on helping SS Managers with managing vendors, coordinating services, and implementing operational strategies to maintain a high standard of service quality. The Soft Services Coordinator will also work with other managers to ensure efficient utilization and accountability for space and facilities based on needs, space limitations, and cost considerations. Facility services relate to new construction, remodeling, building maintenance, and rearrangement, including assuring compliance with all applicable codes, rules, regulations, laws, and Company standards. Work requires knowledge of cost estimating, planning and scheduling techniques.

Requirements

Previous Coordinator experience, construction services for facilities, utilities, or infrastructure. or related field
Proficiency in Microsoft Office Suites with emphasis on the ability to navigate and formulate within Excel and Access.
General working knowledge of industrial facility maintenance in a manufacturing environment.
Experience utilizing a CMMS (Computerized Maintenance Management System).
Good communications and analytical skills; working knowledge of computer systems and integrated software application programs is required.
High School Diploma or GED.
Primarily office-based, required weekly to walk facility and conduct inspections
Must be able to sit, type, and engage in normal office activities for extended periods
Some tasks will require repetitive wrist movement.
Some tasks will require the ability to walk extensively throughout facilities during a workday.
Requires the ability to climb extension ladders, roof ladder, stepladders, and stairs as needed during a workday.
Requires the flexibility to bend/stoop, squat, kneel, reach/stretch, and move in a 90- degree fashion during workday.
Requires ability to read and understand information contained in a variety of documents or displayed on a computer screen.
Requires ability to use a variety of office equipment and to operate a computer keyboard to access databases, to send/receive messages and to prepare documents.
Requires ability to attend meetings throughout the site and potentially travel to other Amentum, customer and/or vendor locations in the area.
Requires the ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.
Demonstrated fluency in computer use including the full Microsoft product line.
Requires some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
Requires the ability to interact with all clients in a professional and friendly manner despite periods of stress.

Nice To Haves

Wear steel toe safety shoes, safety glasses, gloves, hard hats, and other Personal Protective Equipment as needed in Project areas.
Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.
Must be willing to work overtime when required.
May be required to work holidays and weekends

Responsibilities

Strong Customer Service skills required
Prioritizes work based on the needs of the client and on-time completion of all work, as well as all documentation involved
Ensure all subcontractors receive required training to perform the subcontracted services in accordance will all Amentum and client safety rules, guidelines, and regulatory requirements.
Scheduling, planning, documentation, performance and reporting with Amentum management team and client.
Ensures soft services are run efficiently, maintain good customer relationships, and inspects plant facilities or reviews inspection reports, to determine repairs, replacement, or improvements required.
Clearly understands Amentum scope of work and contract requirements for the area of responsibility.
Supports Amentum management as the designated Amentum agent for all soft services discussions and reports to client.
Compiles, maintains, and presents various reports to Amentum management and client teams.
Coordinates activities of personnel involved in repair and maintenance of facilities, buildings, and equipment to minimize interruption and improve efficiency.
Prepare related reports and audits current procedures to monitor efficiency of operations.
Evaluates proposals and bids for various design, contracting, and follow-on services as required.
Ensure employee conformance to established practices
Responsible for the enforcement of company security/safety policies and procedures.
Performs other duties as assigned by Management.
Helps oversee day-to-day soft services operations of client’s buildings and facilities.
Effectively communicating with clients, service providers, and other internal departments to ensure smooth operations