Social Worker, Behavioral Health Call Center

Samaritan Daytop Village • Blauvelt, NY

6d • Onsite

About The Position

The Role We are seeking a compassionate and experienced Licensed Social Worker to join our dynamic Behavioral Health Call Center team. The ideal candidate will provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges. This role is critical in ensuring that callers receive timely, empathetic, and effective support, contributing to their overall well-being. This work is carried out in support of the mission and goals of Samaritan Daytop Village.

Requirements

• Master’s Degree in Social Work and NYS LMSW, LCSW or LMHC required.
• Minimum of 2 years of experience in behavioral health, crisis intervention, or social work settings.
• In-depth knowledge of NYS and/or Rockland County's diverse network of medical and behavioral health care organizations, including substance use disorders, treatment services, education and employment services, and non-traditional community support groups.
• Proficiency in using Microsoft Office Suite, electronic health record (EHR) systems and call management software.
• Experience working directly with people from diverse racial, ethnic and socioeconomic backgrounds.
• Strong active listening, communication, and problem-solving skills.

Responsibilities

• Provide emotional support, crisis intervention, and care coordination to individuals seeking assistance with behavioral health challenges.
• Ensure callers receive timely, empathetic, and effective support, contributing to their overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level