Social Worker

Aflac, Incorporated•Windsor, CT

63d•$70,000 - $90,000•Remote

About The Position

Aflac, a Fortune 500 company, is an industry leader in voluntary insurance products that pay cash directly to policyholders and one of America's best-known brands. Aflac has been recognized as Fortune’s 50 Best Workplaces for Diversity and as one of World’s Most Ethical Companies by Ethisphere.com. Our business is about being there for people in need. This role is a remote role, meaning you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Requirements

Familiarity with disability claim management concepts
Good understanding of medical terminology/pathology/anatomy
Articulate verbal and writing skills, decision making, meeting deadlines, working with confidential information
Moderate skills with Microsoft Office and other software applications
Customer service skills
Stress tolerance
Ability to multi-task and prioritize
Have a high level of attention to detail
Work under pressure
Results-driven
High attention to departmental/company procedures/practices
Bachelor's Degree In social work or a related field
Master's Degree In social work or a related field
Certification Professional master's level license (e.g., LCSW, LMHC, LPC)
3 or more years of related experience
Or an equivalent combination of education and experience

Nice To Haves

Disability and insurance industry experience

Responsibilities

Serves as an advocate for claimants, providing access to community services such as financial assistance, legal aid, and housing; develops, plans, and implements programs designed to improve the comfort and care of patients and their families; advises family caregivers regarding medical decisions
Uses clinical expertise and judgement to formulate a care plan and provide on-going support that will assist the claimant and their family.
Handles complex issues and problems, and refers only the most complex issues to higher-level staff
Provides emotional support to clients dealing with trauma, illness or disability as it relates to the claim.
Helps claimants understand the claims process and provides clear communication.
Connects clients to additional resources such as healthcare services, financial aid programs, rehabilitation services or legal assistance.
Maintain accurate and up-to-date records, client interactions and referrals made.
Conducts research to keep abreast of developments in social work.
Performs other related duties as required

Benefits

medical
dental
vision coverage
prescription drug coverage
health care flexible spending
dependent care flexible spending
Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
401(k) plans
annual bonuses
opportunity to purchase company stock
11 paid holidays
up to 20 days PTO
state-mandated sick leave
other leaves of absence