Social Worker/Quality Assurance

National Church Residences • Columbus, OH

6d • Hybrid

About The Position

National Church Residences is a Housing, Home Health & Hospice agency with a team of health specialists and care professionals that is unmatched in the area! We are owned and operated by National Church Residences, the nation’s largest provider of affordable senior housing and health care services. In this role, we are seeking a detail-oriented non-medical social services professional who will function as an advisor on social services in HUD affordable housing for older adults. Candidate must have a bachelor’s degree in the social service field and 1-2 years’ social service experience. This position prefers a social work licensure. This position is considered hybrid, with travel into our central office in Columbus, Ohio. PURPOSE The Quality Assurance team member will primarily be responsible for supporting the quality assurance activities of the department by maintaining a caseload of quality assurance clients. This position will report to the Quality Assurance Program Manager.

Requirements

• Ability to work independently, exercise independent judgement, and demonstrate initiative.
• Strong computer aptitude and ability to utilize effectively all Microsoft Office programs, i.e. Excel, Access, Word, Power Point and Outlook.
• Must adhere to all policies, procedures, terms and conditions set forth in the National Church Residences’ Employee Information Guide (EIG) as well as any facility/agency handbook including but not limited to corporate compliance, drug free workplace, and safe work practices, all federal, state, local regulations and laws.
• bachelor’s degree in the social service field
• 1-2 years’ social service experience

Nice To Haves

• social work licensure

Responsibilities

• Review reports and provide compliance feedback to Service Coordinators on a monthly, quarterly, and semi-annual basis.
• Participate in team decision-making meetings to shape Quality Assurance processes and procedures
• Act as a clinical 'help desk' to Service Coordinators across the country.
• Provide clinical coaching and mentorship to Service Coordinators.
• Educate Service Coordinators on standardized policies and procedures, based on HUD's guidelines.
• Conduct trainings to Service Coordinators on various social service topics, via monthly trainings, annual conferences, and teleconferences.
• Review of resident files on a semi-annual basis, assist with an annual resident and management satisfaction survey, and compile semi-annual reports to submit to HUD.
• Provide technical support and assistance to Service Coordinators on an online documentation system.
• Performs other duties as assigned
• Assist with presentations to educate internal and external stakeholders on Support Services
• Distribute feedback reports based on surveys, monitors, and other measurement tools
• Communicate with QA Clients to facilitate high quality customer service experience

Benefits

• National Church Residences offers an excellent total rewards package that includes:
• Medical & RX (both PPO & HDHP w/HSA) – including coverage for Fertility
• Dental, Vision, Life, AD&D, Accident, Hospital Indemnity, Critical Illness & Pet Insurance
• Flexible Spending accounts for health, dependent care, transportation and parking
• Parental leave for 4-weeks @ 100% pay
• Short & Long-term Disability coverage – 100% company-paid
• Paid Time Off (PTO) and Paid Holidays
• Access to Urbansitter.com for child/elder care needs with a stipend
• Reimbursement for Tuition expenses
• Employee Discounts including Tickets, Retail, etc.
• Well-being Programs including EAP, Tobacco Cessation, Weight-loss, Women’s Reproductive support and more
• 401(a) & 403(b) Retirement plans with an automatic 3% company contribution plus another 3% matching contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level